Duty Manager

As a Duty Manager at Hyatt Hotels Corporation in Haridwar, your role will involve overseeing daily operations, ensuring guest satisfaction, managing staff, handling guest complaints and concerns, and ensuring compliance with hotel policies and regulations. You will also be responsible for coordinating with other departments to ensure smooth functioning and a high level of service quality. This position requires strong leadership, problem-solving, and communication skills. Key Responsibilities: - Oversee daily operations at the hotel - Ensure guest satisfaction by addressing their needs and concerns - Manage staff and delegate tasks effectively - Handle guest complaints and resolve issues promptly - Ensure compliance with hotel policies and regulations - Coordinate with other departments for seamless operation - Maintain a high level of service quality Qualifications Required: - Customer Service and Guest Relations skills - Leadership and Staff Management skills - Problem-Solving and Decision-Making skills - Strong organizational and time management abilities - Excellent verbal and written communication skills - Experience in hospitality management or related field is a plus - Ability to work on-site in Haridwar - Flexibility to work in shifts, including weekends and holidays,