Duty Manager

Company Description

Discover Dharana at Shillim, a sanctuary where you can reconnect with yourself and nature. Situated on 2,500 acres of pristine ancient landscape, the resort offers transformative wellbeing experiences designed to revitalise and rejuvenate. Our aim is to inspire and educate guests in holistic ways of living for long-term wellbeing. Escape the hustle and find tranquility at our unique retreat located near Pune.

Role Description

This is a full-time, on-site Duty Manager role located in Pune. The Duty Manager will oversee all aspects of operations during their shift, ensuring a seamless guest experience. Responsibilities include managing staff, coordinating with different departments for smooth functioning, addressing guest inquiries and complaints, ensuring compliance with health and safety regulations, and handling emergencies. The Duty Manager will also be responsible for maintaining high standards of service and hospitality.

Qualifications

• Leadership and supervisory skills to effectively manage staff and operations
• Excellent communication and problem-solving skills
• Strong organisational and multitasking abilities
• Ability to handle guest inquiries and complaints professionally
• Knowledge of health and safety regulations
• Experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management or a related field
• Flexibility to work various shifts, including weekends and holidays