Droom Assist (Tele sales)

Role:

We are looking for a driven and self-motivated individual to join our Droom Assist Tele Sales team. As a key sales contributor, you will engage directly with customers, drive conversions, and deliver an exceptional buying experience. This role is ideal for someone who is results-oriented, passionate about sales, and thrives in a fast-paced environment.

Key Responsibilities:

1. Customer Engagement & Conversion

• Proactively reach out to prospective leads through calls and other communication channels.

• Understand customer needs and recommend suitable products and services.

• Drive sales through effective upselling and cross-selling techniques.

2. Sales Target Achievement

• Meet and exceed monthly sales targets and key performance indicators (KPIs).

• Execute defined telesales strategies and contribute to overall team success.

3. Communication & Relationship Management  

• Maintain a high standard of communication and customer service throughout the sales process.

• Build and maintain strong customer relationships to ensure repeat business and referrals.

4. Reporting & Documentation

• Accurately document customer interactions, lead status, and follow-ups in the CRM system.

• Provide regular updates and insights on sales activities and outcomes.

5. Operational Efficiency

• Manage service requests, resolve queries, and ensure timely response to customer concerns.

• Ensure adherence to internal processes and compliance standards.

What We’re Looking For:

• 1–3 years of experience in telesales or inside sales roles, preferably in the e-commerce or automotive sector

• Excellent communication and persuasion skills

• Strong problem-solving abilities and customer-centric approach

• Self-starter with a proactive attitude and ability to work independently

• Ability to adapt to fast-changing environments and priorities

• High energy, integrity, and a drive to excel in a performance-driven culture.