Documentation Executive

Key Responsibilites:

• Document and standardize SOPs, SLAs, workflows, and process guidelines across departments.
• Build and maintain a centralized SOP & process repository with proper version control and access structure.
• Regularly review and update documentation based on process changes, audits, or business updates.
• Coordinate with department heads and stakeholders to validate, approve, and sign off on process documents.
• Communicate SOP and SLA updates clearly to relevant teams and track acknowledgements whererequired.
• Convert SOPs and SLAs into bilingual (Tamil & English) training modules, manuals, and quickreference guides.
• Support new hire onboarding by providing process documentation and structured learning materials.
• Collaborate with Training & Quality teams to ensure process adherence and service consistency.
• Ensure documentation aligns with service quality standards, compliance requirements, and operational best practices.
• Maintain records of document revisions, change logs, and update timelines.
• Support internal audits, quality reviews, and process improvement initiatives through accurate documentation.

Qualifications & Requirements:

Education: Bachelor’s degree in any discipline.

Experience: Minimum 2 – 5 years of experience in process documentation, quality, training, operations, orprocess excellence roles. Prior experience in the service industry, call center, logistics, or mobility operations preferred.

Skills & Expertise:

• Strong ability to document complex processes in a clear, structured, and practical manner.
• Experience in creating SOPs, SLAs, workflows, and process manuals.
• Ability to convert process documents into training-friendly content.
• Excellent written and verbal communication skills in Tamil and English.
• Strong stakeholder coordination and follow-up skills.
• Good understanding of service quality, operational workflows, and process governance.
• Proficiency in MS Office tools (Word, PowerPoint, Excel).
• Familiarity with process mapping tools (Visio, Lucidchart, Miro – preferred).
• Close attention to detail and version control discipline.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person