Document Controller - Services Sales

Job Description

About the Role This role is designed to enhance the efficiency and professionalism of the Professional Services team by reducing the administrative burden on Consultants and Managers. It is critical in ensuring the accuracy, consistency, and branding of documentation shared with Arkance customers. As Arkance implements new systems and technologies, this role will evolve and expand to support automated workflows and optimized operations. Responsibilities Documentation Quality and Support Ensure all external communications—including proposals, scope of work documents, and tender responses—are professionally formatted and written in alignment with Arkance branding and tone. Respond promptly to team requests for documentation support, managing priorities to meet submission deadlines. Assist the Services Sales Specialist by reducing administrative tasks related to customer proposals and documentation. Review and standardize formatting across all customer-facing documents to maintain brand and style consistency. Operational and Systems Support Assist the Project Coordinator with the setup of new projects and billing events within the project management platform. Provide support in the rollout and adoption of the new Services Management System, including data entry, testing, and feedback collection. Liaise with Accounts Payable as needed to support timely processing of service-related invoices and billing queries. Arkance Advantage Onboarding Support Act as the first point of contact for administrative issues related to onboarding new Arkance Advantage customers. Ensure all onboarding documentation is completed accurately and on time, flagging any process or compliance issues to the appropriate manager. Required Skills - Microsoft Office Certification: Certified proficiency in Microsoft Office Suite, including Word and Excel. PowerPoint Expertise: Certification or demonstrated advanced skills in Microsoft PowerPoint (e.g., Microsoft Office Specialist – PowerPoint). Documentation & Presentation: Strong skills in creating professional documents and visually engaging presentations. Preferred Skills Self-Starter: Works independently, takes initiative, and manages multiple deadlines with minimal supervision. Detail-Oriented: Delivers accurate, well-formatted work aligned with brand standards. Tech-Savvy: Proficient in Microsoft Word, PowerPoint, and quick to learn new tools. Team Player: Collaborative and flexible, with a positive, can-do attitude. Deadline-Driven: Prioritizes tasks effectively and adapts to meet tight timelines. Strong Communicator: Clear, professional written and verbal communication across audiences. Process-Minded: Identifies inefficiencies and suggests improvements proactively. Show more Show less