About the Role This role is designed to enhance the efficiency and professionalism of the Professional Services team by reducing the administrative burden on Consultants and Managers. It is critical in ensuring the accuracy, consistency, and branding of documentation shared with Arkance customers. As Arkance implements new systems and technologies, this role will evolve and expand to support automated workflows and optimized operations. Responsibilities Documentation Quality and Support Ensure all external communications—including proposals, scope of work documents, and tender responses—are professionally formatted and written in alignment with Arkance branding and tone. Respond promptly to team requests for documentation support, managing priorities to meet submission deadlines. Assist the Services Sales Specialist by reducing administrative tasks related to customer proposals and documentation. Review and standardize formatting across all customer-facing documents to maintain brand and style consistency. Operational and Systems Support Assist the Project Coordinator with the setup of new projects and billing events within the project management platform. Provide support in the rollout and adoption of the new Services Management System, including data entry, testing, and feedback collection. Liaise with Accounts Payable as needed to support timely processing of service-related invoices and billing queries. Arkance Advantage Onboarding Support Act as the first point of contact for administrative issues related to onboarding new Arkance Advantage customers. Ensure all onboarding documentation is completed accurately and on time, flagging any process or compliance issues to the appropriate manager. Required Skills - Microsoft Office Certification: Certified proficiency in Microsoft Office Suite, including Word and Excel. PowerPoint Expertise: Certification or demonstrated advanced skills in Microsoft PowerPoint (e.g., Microsoft Office Specialist – PowerPoint). Documentation & Presentation: Strong skills in creating professional documents and visually engaging presentations. Preferred Skills Self-Starter: Works independently, takes initiative, and manages multiple deadlines with minimal supervision. Detail-Oriented: Delivers accurate, well-formatted work aligned with brand standards. Tech-Savvy: Proficient in Microsoft Word, PowerPoint, and quick to learn new tools. Team Player: Collaborative and flexible, with a positive, can-do attitude. Deadline-Driven: Prioritizes tasks effectively and adapts to meet tight timelines. Strong Communicator: Clear, professional written and verbal communication across audiences. Process-Minded: Identifies inefficiencies and suggests improvements proactively. Show more Show less
Company Description ARKANCE, a subsidiary of MONNOYEUR, is a leading global service and solutions provider in the construction and manufacturing sectors. Established in 2018, ARKANCE plays a pivotal role in the digital transformation of its customers through its Be.Smart software and partnerships with world-class technology providers. With over 1300 employees across 50 offices globally, ARKANCE is recognized for its commitment to helping customers Design, Build, and Solve for tomorrow’s challenges. The company serves over 40,000 customers worldwide, consistently advancing the way the industry works together to build a better world. Role Description This is a full-time role located in PAN INDIA for a Digital Construction Consultant. The Digital Construction Consultant will be responsible for providing advisory and implementation services to clients, focusing on the digitalization of construction processes. Daily tasks include conducting site assessments, developing digital construction strategies, integrating digital solutions, and providing training to clients. The role also involves close collaboration with project teams to ensure successful project delivery. Qualifications Experience in construction technologies and digital tools Skills in advisory services, solution integration, and implementation Proficiency in conducting site assessments and developing digital strategies Excellent communication and training skills Ability to collaborate effectively with project teams Bachelor's degree in Civil Engineering, Construction Management, or related field Experience in the construction industry is a plus Familiarity with ARKANCE solutions and software is advantageous
ARKANCE is a trusted digital transformation partner for industry leaders in Construction and Manufacturing. The mission is to be the Partner to Build Smarter, delivering best-in-class solutions and unmatched support to customers. The company bridges the gap between the digital and physical worlds leveraging cutting-edge platforms such as Autodesk, Trimble, and Bluebeam while enhancing these solutions with their portfolio of proprietary integration software. Operating in over 20 countries across Europe, North America, and APAC, ARKANCE is a fast-evolving organization. The aim is for 50% of the margin to come from their own software and deployment services, and 50% from the resale of editor products. To succeed in this transformation, new capabilities, systems, and leadership are being built to effectively manage and execute strategic initiatives. The company is seeking a Strategic Initiatives Manager to drive and continuously improve initiative execution across the ARKANCE group. This high-impact role will ensure that the initiative management framework supports informed decision-making, effective prioritization, and successful implementation of transformation initiatives. The Strategic Initiatives Manager will work closely with the Chief of Staff and the Global Leadership Team (GLT) to align initiative outcomes with business objectives and ensure successful execution. Key Responsibilities: - Own and manage the global Initiative Management Process, ensuring consistency, alignment, and adoption across the organization. - Collaborate with GLT members and local leadership to scope, prioritize, and structure strategic initiatives. - Ensure efficient tracking and reporting of initiatives at monthly, quarterly, and annual intervals. - Develop and maintain the Initiative Dashboard and other performance tracking tools. - Identify and resolve blockers by engaging appropriate stakeholders and applying strong analytical and communication skills. - Lead or support the project management of selected strategic initiatives as directed by the Chief of Staff or CEO. - Drive continuous improvement of initiative reporting, KPIs, and governance processes. - Monitor and facilitate global Peer-to-Peer Communities, ensuring productivity and goal alignment. Required Skills: - 5-8 years of experience in management consulting, strategy, or high-tech industry roles, ideally in transformation or program management contexts. - Experience in a global, matrixed organization undergoing transformation or integration. - Strong project and program management capabilities, ideally with experience implementing governance frameworks. - Proven ability to work cross-functionally and influence at all organizational levels, including C-suite. - Excellent communication, problem-solving, and analytical skills. - Structured, proactive approach to complex organizational challenges. - Comfortable balancing hands-on execution with strategic oversight. Preferred Skills: - Prior experience working in digital transformation, software integration, or B2B technology services. - Familiarity with key technology platforms (e.g., Autodesk, Trimble) is a plus. - Change management or process improvement certifications (e.g., PMP, Lean, Six Sigma) are advantageous. - Ability to manage multiple stakeholders across regions and functions.,
As a Customer Success Advisor, you will serve as the main point of contact for our clients, ensuring they receive exceptional support and guidance throughout their interaction with our company. Your role involves advocating for customers, identifying growth opportunities, and assisting them in achieving success with our products and services. Your responsibilities will include assisting new customers with onboarding, providing training sessions and resources, and ensuring a seamless introduction to our offerings. Additionally, you will establish and nurture strong relationships with customers, understand their objectives and challenges, and deliver personalized support and proactive solutions. Monitoring customer satisfaction, addressing potential issues before they escalate, and collaborating with technical and support teams to resolve concerns efficiently are crucial aspects of your role. You will also stay updated on product features, industry best practices, and utilize your expertise to offer relevant advice to customers. Identifying opportunities for upselling and cross-selling, focusing on customer retention, and gathering feedback to enhance service offerings are essential tasks. Moreover, maintaining accurate customer interaction records, tracking success metrics, and contributing to reports will be part of your routine. To qualify for this position, you should hold a Bachelor's degree in Business, Communications, or a related field, or possess equivalent work experience. A minimum of 4 years in customer success, account management, or customer-facing roles is required. Strong communication skills, problem-solving abilities, and the capacity to collaborate effectively with internal teams are essential. Being detail-oriented, organized, customer-centric, and having a knack for learning new software and systems are valued traits for this role.,