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Equitas Small Finance Bank logo

Divisional Customer Service Officer

2 - 6 years

3 - 7 Lacs

Hyderabad, Mahabubnagar

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Finance application software Customer Service customer relationship BFSI customer complaints customer engagement customer care customer service operations sales customer experience customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Divisional Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-6 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee customer service operations to ensure high levels of customer satisfaction. Develop and implement strategies to improve customer engagement and loyalty. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze customer feedback and provide insights to enhance overall customer experience. Train and guide junior staff members on customer service best practices. Monitor and report on key performance indicators to measure customer service effectiveness. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficient in using technology and software applications to manage customer interactions. Strong problem-solving and analytical skills to resolve complex customer issues. Experience working in a similar role within the BFSI industry is preferred.

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Equitas Small Finance Bank
Equitas Small Finance Bank
www.equitasbank.com

Banking

Chennai Tamilnadu

10001 Employees

3025 Jobs

    Key People

  • Parthasarathi Mukherjee

    Managing Director & CEO

  • Rajesh Kumar Chaturvedi

    Executive Director

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