Divisional Customer Service Officer

2 - 6 years

3 - 7 Lacs

Posted:None| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled professional with 2 to 6 years of experience to join our team as a Divisional Customer Service Officer in Equitas Small Finance Bank, located in the BFSI industry.

Roles and Responsibility
  • Manage customer service operations to ensure high levels of satisfaction and loyalty.
  • Develop and implement strategies to enhance customer engagement and retention.
  • Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
  • Analyze customer feedback and provide insights to improve products and services.
  • Train and guide junior staff members to ensure excellent customer service delivery.
  • Monitor and report on key performance indicators to measure customer service effectiveness.
Job Requirements
  • Minimum 2 years of experience in customer service or a related field.
  • Strong knowledge of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Experience working in the BFSI industry is preferred.

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Equitas Small Finance Bank logo
Equitas Small Finance Bank

Banking

Chennai Tamilnadu

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