District Manager

Job Summary:

The District Manager is responsible for overseeing the overall operations of emergency medical response services (e.g., 108) within an assigned district. This includes managing ambulance operations, staff, coordination with government health departments, ensuring service quality, and adherence to protocols. Candidates with prior experience in 108/GVK /ZHM or similar emergency healthcare service providers will be preferred.

Key Responsibilities:

• Manage day-to-day emergency medical service operations across the district.
• Ensure availability and operational readiness of ambulances and medical teams 24/7.
• Supervise Emergency Medical Technicians (EMTs), pilots (drivers), and call center coordination teams.
• Liaise with government health authorities, district administration, and hospitals to streamline patient transfer and emergency response.
• Monitor KPIs (Key Performance Indicators) like response time, case closures, downtime, and staff performance.
• Implement SOPs and ensure staff adhere to clinical and operational protocols.
• Coordinate training, scheduling, and performance appraisals for field staff.
• Conduct regular audits of ambulance equipment, cleanliness, and stock levels (medicines, oxygen, etc.).
• Manage grievance redressal for patients and staff-related concerns.
• Prepare and submit daily/weekly/monthly operational reports to regional/state offices.
• Lead crisis management during disasters, epidemics, or mass casualty incidents in the district.

Qualifications & Experience:

• Graduate in any discipline (Preference for Life Sciences, Healthcare Management, or Public Administration).
• Minimum 3-5 years of experience in 108/GVK /ZHM or similar emergency response services is required.
• Strong leadership, communication, and administrative skills.
• Knowledge of emergency healthcare protocols and district-level health systems.
• Ability to work in a high-pressure, dynamic environment with 24x7 availability.

Job Type: Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Education:

• Doctorate (Preferred)

Experience:

• Total: 5 years (Required)
• Emergency Service : 3 years (Required)

Work Location: In person