Disputes Resoluton Executive

👩‍💼 Job Title : Dispute Resolution Executive - [ Ecommerce Payments ] 🏢 Organization : Ecombirds 📍 Work Mode : Full-Time | In Office 🕒 Work Timings: 10:00 AM – 7:00 PM 💰 Salary Range : ₹14,000 – ₹17,000/month [ Fixed - No deductions ] 📌 Commitment of Work Duration : Minimum 1 year. Experience - Minimum 1-2 Years [ Female Candidates Only ] About Us: We are a fast-growing e-commerce business managing multiple brands and online stores. To support our operations, we are looking for a highly skilled Disputes Resolution Executive who can handle payment-related disputes efficiently and ensure smooth resolution with payment gateways and customers. Key Responsibilities: Manage and resolve chargebacks, disputes, and claims across multiple payment platforms including Shopify, PayPal, Klarna, and Ocean Gateway. Investigate and analyze dispute cases by reviewing order details, customer communication, shipping/tracking information, and supporting documents. Draft and submit compelling representments to challenge chargebacks and increase win rates. Collaborate with customer support and operations teams to prevent disputes through proactive communication and improved processes. Maintain dispute case records and provide regular reports on dispute status, trends, and outcomes. Suggest improvements to reduce dispute ratios and strengthen fraud prevention measures. Requirements: Prior experience in dispute resolution / chargeback handling (minimum 1–2 years, preferably in an e-commerce environment). Strong working knowledge of Shopify stores and payment processors such as PayPal, Klarna, and Ocean Gateway. Familiarity with chargeback representment processes and best practices. Excellent attention to detail, analytical thinking, and problem-solving skills. Strong written and verbal communication for drafting professional dispute responses. Ability to work independently and manage multiple cases simultaneously. Preferred Skills: Experience with fraud detection tools and order risk analysis. Understanding of e-commerce operations, logistics, and customer service workflows. Ability to identify recurring dispute reasons and recommend preventive strategies. What We Offer: Competitive salary and performance-based incentives. Opportunity to work with a growing e-commerce business and multiple global payment systems. A supportive and collaborative work environment. Career growth opportunities in payments, risk management, and operations.