Dispatch Manager

The Dispatch Manager will oversee the daily operations of order dispatch, ensuring efficient, accurate, and timely delivery of goods to customers, dealers, and medical institutions. The ideal candidate will bring strong organizational, communication, and leadership skills to manage a dynamic team and collaborate cross-functionally to maintain customer satisfaction and compliance standards. KEY RESPONSIBILITIES: Scheduling and Routing: Planning and scheduling deliveries, optimizing routes for efficiency and cost-effectiveness. Logistics Management: Coordinating with logistics and delivery teams to ensure timely deliveries and maintain accurate records of shipments. Communication and Collaboration: Communicating with drivers, customers, and other departments to address issues and ensure smooth operations. Inventory Management: Collaborating with the inventory team to maintain accurate stock levels and ensure delivery commitments are met. Compliance: Ensuring compliance with all relevant regulations and guidelines, including those related to safety, quality, and transportation of hazardous materials. Process Improvement: Identifying and implementing process improvements to enhance the efficiency of dispatch operations. Billing & Invoicing: Oversee billing for dispatched goods, verifying quantities, pricing, and delivery details, and ensuring accurate invoices are sent on time. Goods Returns Management: Manage returns of expired or damaged goods. Track and document all returned goods, coordinate with suppliers or vendors, and manage restocking or disposal as required. Team Leadership: Leading and mentoring dispatch team members to foster collaboration and accountability. Problem-Solving: Addressing logistical challenges and resolving issues that may arise during dispatch operations. Qualifications: Bachelor's degree in related field or equivalent work experience. Strong leadership, communication, and problem-solving skills. Experience in dispatch operations, logistics, or transportation. Proficiency with computer programs, including dispatch software. Ability to work flexible hours and prioritize workload. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: POR, Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: Dispatching: 4 years (Required) Work Location: In person