Director Technology- IT Consulting - Delhi/Bangalore

• Be recognised as a Senior Leader in a leading IT Services Organization
• You'll join a high-performing business, backing talented individuals
  

About Our Client

Key Responsibilities:

• Leadership and Management
• Lead the technology team within the India Delivery Center, ensuring alignment with global strategy and objectives.
• Manage relationships with service providers, including internal teams and third-party vendors, to ensure high-quality service delivery.
• Collaborate with global technology teams to implement and maintain technology standards and best practices.
• Service Management
• Oversee end-user support services to ensure timely and effective resolution of technical issues.
• Manage application support services to maintain the availability and performance of critical business applications.
• Ensure laptop support services are efficient and meet the needs of the local team.
• Implement and manage IT security measures to protect the technology environment from threats and vulnerabilities.
• Strategic Planning
• Develop and execute technology strategies that support the business objectives of the India Delivery Center.
• Identify opportunities for technology improvements and innovations to enhance service delivery and operational efficiency.
• Work with senior leadership to align technology initiatives with overall business goals.
• Operational Excellence
• Monitor and report on the performance of technology services, ensuring they meet established service level agreements (SLAs).
• Implement continuous improvement processes to enhance the quality and efficiency of technology services.
• Ensure compliance with global IT policies and standards.
• Stakeholder Engagement
• Engage with key stakeholders, including leadership, business unit heads, and service providers, to understand their needs and expectations.
• Communicate effectively with stakeholders to provide updates on technology initiatives and service performance.

The Successful Applicant

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree is preferred.
• Extensive experience in IT management, with a focus on service delivery and vendor management.
• Strong leadership and team management skills.
• Excellent communication and stakeholder engagement abilities.
• In-depth knowledge of IT support services, application support, laptop support, and IT security.
• Experience working in a global organisation and managing cross-functional teams.
  

Preferred Skills

• Experience with enterprise technology platforms and services.
• Familiarity with regulatory and compliance requirements in India.
• Strong problem-solving and decision-making skills.
• Ability to work in a fast-paced and dynamic environment.
  

What's on Offer

Contact: Sugandh Sharma

Quote job ref: JN-082025-6816042