About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.Our clientele includes Fortune 500 and FTSE 100 companies.Job Title: Director Technology DeliveryThis is a global role, to lead and manage Technology Delivery and Support teams spread across multiple locations in India and U.S.A.This role is accountable for client delivery, production support, automation of support activities, and management of support processes.
- Responsibilities & Duties
- Delivery Leadership :
- Responsible for end-to-end delivery to customers and manage multiple customer engagements.
- Lead and manage a diverse team of managers, software developers, analysts, testers, and other team members.
- Provide mentorship, guidance, and support to team members to foster a collaborative and high-performance environment.
- Conduct performance reviews, provide constructive feedback, and identify opportunities for professional development.
- Automation and Innovation :
- Inculcate culture of automation and innovation.
- Drive improvement and automation of systems, processes, and workflows within delivery team
- Continually automate and improve support operations, improve system performance, do more with less
- Client and Stakeholder Management :
- Serve as the primary point of contact for clients and stakeholders.
- Manage client expectations, ensuring satisfaction with project outcomes.
- Communicate project status, risks, and issues to clients and stakeholders.
- Facilitate effective collaboration between clients, stakeholders, and project teams.
- Project Management :
- Oversee the planning, execution, and delivery of software projects and ongoing Change Requests.
- Develop comprehensive project plans, including scope, timelines, milestones, and deliverables.
- Ensure projects are completed on time, within scope, and within budget.
- Conduct regular status meetings with project teams and stakeholders to track progress and address any issues.
- Quality Assurance :
- Ensure all deliverables meet quality standards and comply with customer regulations and requirements.
- Implement and maintain best practices for software development and project management.
- Conduct regular quality reviews and audits of project deliverables.
- Risk Management :
- Identify, assess, and mitigate project risks.
- Develop contingency plans to address potential issues.
- Monitor and manage project risks throughout the project lifecycle.
- Qualifications & Skills
- Educational Background :
- Bachelor’s degree in engineering, Computer Science, Information Technology or equivalent.
- PMP, PRINCE2, or similar project management certification is a plus.
- Experience :
- Minimum of 10 years of experience in software project management
- Healthcare domain experience is a plus.
- Proven experience in managing teams of 100+ resources.
- Technical Skills :
- Proficiency in project management tools (e.g., JIRA, Microsoft Project).
- Familiarity with software development tools and technologies.
- Understanding of software architecture and design principles.
- Soft Skills :
- Excellent leadership and team management skills.
- Strong communication and interpersonal skills.
- Ability to manage multiple projects simultaneously.
- Problem-solving and decision-making abilities.
- High attention to detail and organizational skills.
- Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
