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Description
About Us Zapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes using AI, ML, Cloud solutions, and full-stack development. At Zapcom, we value accountability, ownership, and equality, empowering you to excel. We listen to your aspirations and provide the support needed to achieve them. Our diverse, collaborative culture ensures every voice is heard, driving innovation and business value. With global opportunities and expansion plans, now is the perfect time to join our team. Work on impactful projects that shape the future. Apply today and be part of something extraordinary! Responsibilities Global Delivery Ownership: Oversee and manage all customer deliveries across Zapcom’s global footprint, ensuring high-quality execution, customer satisfaction, and alignment with business objectives. Leadership & Team Management: Lead and mentor a high-performing software delivery organization, ensuring effective project execution, risk mitigation, and team development. Customer Engagement & Success: Act as the primary point of contact for key customer stakeholders, fostering strong relationships, understanding business needs, and ensuring successful delivery outcomes. Operational Excellence: Drive best practices in delivery governance, agile methodologies, quality assurance, and project management to maximize efficiency and minimize risks. Strategic Growth: Work closely with executive leadership to align delivery strategies with business growth, customer expansion, and market trends. Cross-functional Collaboration: Partner with customers, product management, sales, and customer success teams to ensure smooth execution and seamless customer experience. Metrics & Performance Management: Establish and track key performance indicators (KPIs) to measure project health, team efficiency, and customer satisfaction. Process Improvement: Continuously refine delivery frameworks, tools, and methodologies to improve operational effectiveness and scalability. Requirement 15+ years of experience in software delivery, with at least 5+ years in a leadership role managing large-scale IT projects. Proven track record in IT consulting or services organizations, managing customer deliveries across geographies. Strong understanding of software development lifecycle (SDLC), agile methodologies, and DevOps practices. Exceptional leadership and people management skills, with the ability to motivate and scale high-performing teams. Strong customer engagement skills, with experience handling senior stakeholders, resolving escalations, and driving customer success. Expertise in budget management, resource planning, and risk mitigation. Strong problem-solving, analytical, and decision-making abilities. Excellent communication and interpersonal skills, with the ability to manage diverse teams and global clients. Show more Show less
