Director/ Senior Director - Engagement Owner

Next-Gen Banking Tech

1700+

70%

US

EMEA

Asia

$280 million

$1.5 billion

Responsibilities

• Managing Client Relationships
• Delivery Oversight
• Strategic Alignment
• Overall Project Governance and Reporting
• Commercial Responsibility P&L
• Farming (Protect, Upsell, Cross-sell)
  

• 1. Client Relationship Management
• Primary point of contact for the client throughout the engagement lifecycle.
• Builds trusted advisor relationships with client stakeholders' client needs and delivered solutions.
• Delivery Oversight
• Oversees the execution of the engagement/project, ensuring timelines, scope, and quality standards are met.
• Works closely with project managers, delivery teams, and domain experts.
• Ensures risks and issues are addressed proactively.
• Commercial Responsibility
• Accountable for the financial health of the engagement (budget, margins, billing).
• Identifies opportunities for upselling or cross-selling within the engagement.
• Negotiates changes in scope, pricing, and timelines when needed.
• Strategic Alignment
• Ensures that the engagement aligns with the client’s strategic objectives.
• Provides thought leadership and consultative insights.
• Facilitates long-term partnership growth beyond the current engagement.
• Governance and Reporting
• Conducts regular status reviews and executive updates.
• Tracks and reports key performance indicators (KPIs) and service level agreements (SLAs).
• Ensures proper documentation and compliance with contractual obligations.
  

Skills

• A minimum experience of 15 years
• Business and Functional understanding of Credit Card business and Platform.
• Strong client-facing communication and negotiation skills.
• Ability to manage cross-functional teams and influence without authority.
• Financial acumen and project delivery experience.
  

Experience And Qualifications

• B.E/ B.Tech & MBA Preferred.
  

Zeta is an equal opportunity employer.