Director - Operations Management

Oliver Wyman

18 - 20 years

30 - 35 Lacs

noida gurugram

Posted:1 day ago| Platform:

Apply

Skills Required

manager quality assurance helpdesk process improvement analytical director operations analytics monitoring auditing process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Oversee the operational delivery of a large group covering multiple lines of business or domains.
Understand the drivers of the supported business and identify ways GSD can contribute. Collaborate with the project relationship manager to explore business opportunities and assess project impacts, making appropriate recommendations.
Set the agenda for future improvements and growth with onshore and offshore teams, managing change effectively.
Champion improvement programs, conduct progress reviews, and remove obstacles.
Manage client expectations regarding operational readiness, ensuring all requirements for go-live are identified and met on time.
Effectively manage risks and foster a culture of innovation and process improvement.

Project Oversight

Oversee operations related to claims adjudication, life event administration, payroll processing, and claims helpdesk, ensuring adherence to core operational standards.
Evaluate team readiness through pre-go-live process reviews, identifying gaps and providing contingency and problem resolution plans as needed.
Ensure frameworks, routines, controls, and best practices for operations delivery are actively practiced.
Provide status reporting and issue escalation to leadership, maintaining effective change control for on-time and on-budget delivery.
Design and implement crisis management processes to safeguard operations and maintain service continuity during challenges.
Lead change management initiatives to ensure smooth transitions during operational transformations, developing strategies that prepare teams for change and align stakeholders.

People

Develop the forward-looking structure and talent strategy for the delivery group.
Coach experienced managers and develop future leaders.
Collaborate with HR to establish talent management, review, and retention programs.
Work with HR and senior leadership to create a strategic workforce plan addressing current and future talent needs.
Champion diversity and inclusion initiatives, ensuring diverse perspectives are valued in decision-making processes and monitoring progress towards diversity goals.
Assess and enhance organizational effectiveness, implementing strategies that drive performance, engagement, and employee satisfaction.
Lead, manage, and motivate team members to achieve desired outcomes aligned with Mercer values.
Partner with Quality, HR, and Training to promote continuous learning and innovation among colleagues.
Champion engagement initiatives and foster an environment that enables performance goals to be met and exceeded

More Jobs at Oliver Wyman

Director - Regional Digital Experience

Pune, Mumbai, Gurgaon, Noida

15 - 20 yrs

INR 32 - 40 Lacs

Specialist - Insurance Operations

Noida

2 - 5 yrs

INR 4 - 8 Lacs

Specialist - Insurance Operations

Mumbai

3 - 8 yrs

INR 5 - 9 Lacs

Intern - Investments

Gurugram

Experience: Not specified

Salary: Not disclosed

Director - Applications Development

Mumbai, Pune

15 - 19 yrs

INR 18 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.