Bus & Technology Delivery Specialist

 About The Role  

Skill required: Marketing Operations - Campaign Management

Designation: Bus & Technology Delivery Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years
Language - Ability:English(Domestic) - Expert
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.

What are we looking for?

5-6 Years of Experience in People Management

Basic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail)

Excellent written communication and organisational skills

Ability to develop and deliver client-focused solutions to customer needs through on-going, superior support interactions

Critical thinking and strong problem-solving skills - able to investigate and follow-up appropriately, or make judgments and escalate when necessary

Comfortable with a rapidly changing environment

Ability to learn, retain and apply large amounts of product, procedure, policy, and system information

Ability to adapt and adjust communication style when dealing with customers with different cultures and practices

Digital Marketing Analytics

Any additional courses on Digital Marketing will be a plus

Roles and Responsibilities:

Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort

Oversee day-to-day operations

Monitor team performance and report on metrics

Recognize top performance and reward accomplishments

Focus on skill enhancement and career development of direct reportees

Review daily updates with the team on progress made on metrics

Queue management, ensuring SLAs are met, completing RCAs on misses with action plan

Stakeholder management (Internal & External)

Prepare and lead quarterly/monthly/weekly business reviews with client on operational performance and improvements

Flexible in handling adhoc tasks without impacting core job

Analyse volume trends and optimise staffing and shifts accordingly

Conduct skill/Ops interviews for analysts

Be an innovation scout

Able to implement lean methodologies, wherever applicable

Successfully undertake regular product and process tests to ensure knowledge meets client's requirement for support

Deliver the performance review to the team members on a monthly basis and document them accordingly, as per requirements agreed Responsible for any PIPs (Performance Improvement Plans) and PEP(Performance Excellence Plan), Coaching sessions, etc.

Work closely with Quality Team to ensure continuous improvement on individual and program level

Work directly with the client support teams to resolve all internal consults, resolve customer escalations and manage customer communications for service outages or known issues
 Qualification Any Graduation