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Jones Lang LaSalle (JLL)
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Director, Operations

Director, Operations

Jones Lang LaSalle (JLL)

12 - 17 years

25 - 30 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

operational excellence performance management talent acquisition resourcing strategic planning business planning budgeting risk management talent management business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Strategic Planning and Execution: Support the development and implementation of annual operational business plans, aligning with regional and state objectives. Execute strategic initiatives set by PDS leadership, ensuring market-specific requirements are met. Develop technology roadmaps to maintain industry leadership.

Operational Excellence: Define and implement the "JLL Way" through standardized project and operations frameworks. Drive operational efficiency by identifying process improvements, standardizing procedures, and implementing best practices. Spearhead implementation of PDS India operations policies, procedures, and systems. Work on efficiency improvement, resource optimization and digital adoption in the region.

Key Accounts Management: Manage clients & oversight delivery of the projects.

Performance Management and Business Decision Support: Track and monitor non-financial KPIs and objectives. Track performance metrics, conduct periodic business and project reviews, and implement corrective measures as needed. Contribute to business planning processes and support data-driven decision-making. Support and work with city lead in managing the State P & L.

Risk Management and Compliance: Proactively identify and mitigate project risks, ensuring compliance with regulations, industry standards, and company policies. Maintain occupational health, safety, and environmental standards. Uphold excellence in corporate governance, compliance, and ethics across teams.

Team Development and Talent Management: Collaborate with the Cluster Lead to drive regional efforts in operations, hiring diverse talent, and providing training. Foster a high-performance culture of collaboration and professional growth. Jointly develop job descriptions, competency frameworks, and maintain a database of team capabilities. Ensure timely completion of performance management processes in coordination with the Cluster Lead.

Technical Training and Skill Development: Lead comprehensive technical training initiatives, including skill analysis, on-job training, and performance evaluation. Monitor individuals on performance improvement plans, collect feedback from cluster leads, and drive workshops for technical skills such as planning, documentation, and contracts administration in collaboration with Business Operations. Implement and oversee a structured approach to continuous learning, ensuring team members stay current with industry best practices and emerging technologies.

Stakeholder Engagement and Collaboration: Build strong relationships with internal stakeholders and external partners. Develop innovative solutions for client communication. Assist in periodic reviews, address escalations, and inspire technology and data strategy adoption. Engage with the JLL community on innovation initiatives.

Resource Management: Work closely with the Cluster Lead to identify potential new resource requisitions based on pursuits and pipeline. Collaborate on hiring strategies with Talent Acquisition. Jointly manage resource utilization and allocation across projects. Support the Cluster Lead in managing debts and accounts receivable.

Ethics and Compliance: Ensure excellence in corporate governance, compliance, and ethics throughout the reporting teams. Oversee the implementation of JLLs standards and policies, maintaining the highest levels of integrity in all business operations.

Location:

On-site -Bengaluru, KA

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Director, Operations