Director of Strategy & Operations

This role is with one of our portfolio companies.

About the role

We’re looking for a Director of Strategy & Operations - a startup operator who can bring clarity and execution discipline to fast-growing teams, drive cross-functional alignment, and scale systems that actually work. You’ll sit at the intersection of strategy, ops, and product, leading key initiatives that move the business forward - from improving sales-to-onboarding flows to optimizing our care and claims operations. This is a builder’s role. You’ll be hands-on in diagnosing bottlenecks, designing scalable processes, and driving measurable impact on growth, efficiency, and profitability.

What you will do

1. Build and Scale Core Systems

• Redesign workflows across Sales, Ops, and Care to remove friction and increase throughput.
• Drive automation and tool adoption across teams to improve accuracy and turnaround times.
• Create repeatable playbooks for key business processes as we scale from thousands to millions of covered lives.

2. Lead Cross-Functional Initiatives

• Run company-wide programs that cut across business lines — from new product launches to cost optimization and customer experience initiatives.
• Be the go-to person for execution clarity — aligning teams, setting clear metrics, and ensuring momentum.
• Partner closely with Product and Tech to translate business needs into scalable tools.

3. Operational Excellence

• Define and track key performance metrics (TATs, retention, margin, NPS, etc.) across verticals.
• Build the operating cadence — reviews, dashboards, reporting rhythms — to keep teams accountable.
• Identify and eliminate waste in processes using Lean/continuous improvement methods.

4. Strategic Projects

• Lead short-term, high-impact projects directly sponsored by the CEO or COO.
• Analyse performance drivers, run experiments, and recommend where to double down.
• Support fundraising, board discussions, and strategic planning through data-backed insights.

Requirements

What we are looking for

• 8–12 years of experience in strategy, ops, product, or business leadership roles at high-growth startups (fintech, health tech, or ops-heavy businesses preferred).
• Have scaled or rebuilt a core business function before — whether it’s supply ops, CX, or go-to-market.
• Think in systems, not silos — you enjoy connecting dots across functions and making things flow.
• Are analytical and execution-focused — equally comfortable in spreadsheets and on the floor with teams.
• Have an engineering background and you love to solve hard problems.