Director of Strategy & Operations

This role is with one of our portfolio companies.

About the role

We re looking for a Director of Strategy & Operations - a startup operator who can bring clarity and execution discipline to fast-growing teams, drive cross-functional alignment, and scale systems that actually work. You ll sit at the intersection of strategy, ops, and product, leading key initiatives that move the business forward - from improving sales-to-onboarding flows to optimizing our care and claims operations. This is a builder s role. You ll be hands-on in diagnosing bottlenecks, designing scalable processes, and driving measurable impact on growth, efficiency, and profitability.

What you will do

1. Build and Scale Core Systems

Redesign workflows across Sales, Ops, and Care to remove friction and increase throughput.

Drive automation and tool adoption across teams to improve accuracy and turnaround times.

Create repeatable playbooks for key business processes as we scale from thousands to millions of covered lives.

2. Lead Cross-Functional Initiatives

Run company-wide programs that cut across business lines from new product launches to cost optimization and customer experience initiatives.

Be the go-to person for execution clarity aligning teams, setting clear metrics, and ensuring momentum.

Partner closely with Product and Tech to translate business needs into scalable tools.

3. Operational Excellence

Define and track key performance metrics (TATs, retention, margin, NPS, etc.) across verticals.

Build the operating cadence reviews, dashboards, reporting rhythms to keep teams accountable.

Identify and eliminate waste in processes using Lean/continuous improvement methods.

4. Strategic Projects

Lead short-term, high-impact projects directly sponsored by the CEO or COO.

Analyse performance drivers, run experiments, and recommend where to double down.

Support fundraising, board discussions, and strategic planning through data-backed insights.

What we are looking for

8 12 years of experience in strategy, ops, product, or business leadership roles at high-growth startups (fintech, health tech, or ops-heavy businesses preferred).

Have scaled or rebuilt a core business function before whether it s supply ops, CX, or go-to-market.

Think in systems, not silos you enjoy connecting dots across functions and making things flow.

Are analytical and execution-focused equally comfortable in spreadsheets and on the floor with teams.

Have an engineering background and you love to solve hard problems.