Director of Service Delivery /Operations Role

• Working with a Leading KPO
• A growing team that offers a broader platform for growth, knowledge.
  

About Our Client

• Team Management: ○ Develop and lead a high-performing team of operations professionals. ○ Provide mentorship and guidance to team members to foster their professional growth. ○ Ensure effective communication and collaboration within the team and across departments.
• Client Relationship Management: ○ Build and maintain strong relationships with clients, understanding their needs and expectations. ○ Proactively address client concerns and resolve issues in a timely manner. ○ Collaborate with sales and account management teams to identify new business opportunities.
• Resource Management: ○ Optimize resource allocation to ensure efficient utilization of personnel and infrastructure. ○ Manage budgets and costs effectively to achieve operational goals. ○ Implement strategies for risk mitigation and contingency planning.
• Technology Adoption: ○ Stay updated on industry trends and emerging technologies. ○ Evaluate and implement technology solutions to improve operational efficiency and quality. ○ Ensure compliance with data privacy and security regulations.
• Financial Management: ○ Develop and manage operational budgets to ensure profitability. ○ Monitor and control costs to optimize resource utilization. ○ Identify cost-saving opportunities and implement effective strategies.
  

The Successful Applicant

• Bachelor's degree in business administration, operations management, or a related field.
• Minimum 10 years of experience in operations management, preferably in a KPO or BPO environment.
• At least 5 years of experience handling operations of 100+ team members
• Strong leadership skills and ability to motivate and inspire teams.
• Excellent problem-solving and decision-making abilities.
• Proven track record of delivering results and meeting operational targets.
• Strong understanding of legal and compliance processes (preferred).
• Proficiency in project management methodologies (e.g., Agile, Waterfall).
• Excellent communication and interpersonal skills.
  

What's On Offer

Contact: Rohit Nair

Quote job ref: JN-072025-6798972