Director of Rehabilitation

The Head - Tenancy Management is responsible for the overall strategic planning, policy formulation, and execution of tenant-related activities. This role ensures evacuation of tenant from existing structures ,Good negotiator with convincing skills, smooth relocation processes, tenant engagement, compliance, and coordination with authorities.

Education Qualification:

Bachelor's/Master’s degree in Real Estate, Business Administration, Public Policy, or any field with relevant experience in Tenant Management/ affairs.

Work Experience(Range of years):15-20 Years

Preferred Industry:

• Experience in tenant management in SRA projects / Redevelopment projects or corporate affairs, property coordination, or a related role, with a strong understanding of redevelopment schemes, architectural standards, and product knowledge.

• Proven negotiation skills, with the ability to handle complex discussions with diverse stakeholders.

• In-depth knowledge of legal frameworks, lease agreements, and regulatory compliance specific to property and tenant affairs.

• Deep knowledge of DCPR, Slum Act, MHADA Act and related laws and regulations.

Strategic Planning & Policy Implementation:

• Develop and oversee tenancy management policies and frameworks.
• Define short-term and long-term strategies for tenancy relocation and rehabilitation.
• Collaborate with government bodies , Apex Grievance Redressal committees, Competent Authority and other forums to ensure legal compliance.
• Establish KPIs for tenancy operations and drive continuous improvement.
• Identify risks in tenancy management and formulate mitigation strategies.

Tenant Engagement and Buy-in:

• Lead efforts to secure tenant buy-in for redevelopment projects.
• Develop engagement strategies to ensure tenants understand their rights and the redevelopment process.

Stakeholder Relationship Management:

• Build strong relationships with local committees and community leaders to support redevelopment initiatives.
• Collaborate with local government and community organizations to address resistance.

Project Coordination & Oversight:

• Coordinate tenant affairs to align with project timelines and objectives.
• Facilitate discussions and negotiations between tenants and project teams.
• Develop and implement SOPs for tenant interactions during redevelopment.
• Monitor adherence to SOPs and address deviations.

Team Management:

• Develop strategies and assign targets to the team to manage tenant-related challenges.
• Monitor performance and re-strategize when necessary.
• Support the team in handling complex challenges to build their capability.

Complaint and Conflict Resolution:

• Manage and resolve tenant complaints related to redevelopment.
• Conduct community meetings to address concerns and foster engagement.

Compliance and Regulatory Management:

• Ensure compliance with all legal regulations and redevelopment policies.
• Conduct regular audits of tenant-related processes.

Community Building and Support:

• Foster a sense of community among tenants during redevelopment.
• Organize events to strengthen relationships and enhance engagement.

Evacuation Strategy and Rehabilitation:

• Develop evacuation strategies, including relocation planning and timelines.
• Oversee rehabilitation initiatives for displaced tenants.

Prospects with relevant experience in Tenancy Management interested to join the most ambitious urban rehabilitation project can Email me at joy.saha@adani.com