Director of Operations

Director - Operations

Key Responsibilities:

• Oversee day-to-day site operations, including production, quality, technical support, regulatory affairs, and cross-functional coordination.
• Support sales initiatives and revenue achievement through efficient operational execution and customer-centric service.
• Ensure smooth production support activities and supply chain coordination for timely order fulfillment.
• Lead the development and implementation of site-level quality systems, ensuring compliance with ISO standards and relevant regulations.
• Manage local product registration processes, liaising with regulatory bodies and ensuring timely approvals for product entry.
• Drive process optimization and continuous improvement across all functional areas.
• Lead technical support teams to provide high-quality post-sales services and maintain customer satisfaction.
• Collaborate with finance and global teams on budgeting, cost control, and operational risk management.
• Build and lead a high-performance, cross-functional local team, promoting accountability, teamwork, and a solution-oriented mindset.

Qualifications:

• Bachelor’s degree or above in Engineering, Business Administration, Medical Devices, or related fields.
• Minimum 8 years of experience in site or country-level operations management, preferably in the medical device or healthcare technology industry.
• Solid understanding of production and quality workflows; experience with ISO 13485 is a strong plus.
• Experience in handling product registration and regulatory processes in India.
• Strong leadership, organizational, and communication skills.
• Proven ability to drive operational improvements and support commercial objectives.
• Fluent in English; proficiency in Hindi or other regional languages is preferred.