Director of Learning and Development

Position : Global Director - Training RPO and BPO /Global Operations Manager (Global Training Content RPO/BPO)

Location : Bangalore ( Hybrid work model )

Shift : 10:30 am- 7:30 pm / 11:00 am - 8:00 pm

Experience : min 10+ years (Relevant )

Employment type: Fulltime / Permanent

The Google Training/Learning & Development team is responsible for the creation, development, and execution of all training within the Google account. They support all RPO/BPO delivery teams within the account, partnering with Quality and Delivery teams to train new hires and develop process, behavioral, and soft skills training. They also create and conduct training for new and existing processes, based on business needs and SLA trends

• .handling complex specialist questions within the expertise and giving advic
• eproviding professional knowledge and knowledge of processes/resources/instruments of the expertise (knowledge sharing
• )acts as a subject matter exper
• tprovides input for the policy development of the departmen

tDuties and Responsibilitie

• sProactively analyses and translates data into recommendation for new/revised training content and curriculums and then executes the creation of said conten
• tEvaluate and maintain current training delivery methods and make recommendations to improve trainee experience as well as outcome
• .Ensure at a regular cadence that all training content is updated real-time as systems, best practices, business processes evolve overtim
• eLead in the content development for various training types, including, but not limited to new hire training, process training, behavioral training, leadership, AI and softskill training
• .Partner with Training Manager, Training Director and Delivery teams to identify critical training content needs or gaps that are essential to drive growt
• hSeek to identify, repurpose and leverage existing training content within the greater organization that would is applicable to the account and create supplemental content that is account-specifi
• cDevelop training schedules and plans for training initiative
• sUpdate SOPs and proactively review/update training materials and document changes to process, systems or policie

sBasic qualifications

• :10+ years experience as a training content developer, or similar role in a BPO and/or RPO environmen
• tHands-on experience developing training curriculums, based on data-driven insights and partnership with stakeholder
• sExperience with e-learning platfor

mPreferred qualifications includ

• e:Strong analytical and problem-solving skills, with the ability to translate data into actionable insight
• s.Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across team
• s.Ability to work independently and manage multiple priorities in a dynamic environmen
• t.Strong organizational and time-management ski

llKnowledge, Skills, and Abiliti

• esExtensive knowledge of instructional design theory and implementati
• onExtensive knowledge of learning management systems and web delivery too
• lsProven ability to complete full training lifecycle (assess needs, plan, develop, coordinate, monitor and evaluat
• e)People leadership and professional development skil
• lsFamiliarity with traditional and modern job training methods and techniqu