Director FinOps Service Delivery (Contractual)

Company Description

At PwC, we help clients build trust and reinvent themselves to turn complexity into a competitive advantage. We are a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Our services span assurance, tax and legal, deals, and consulting to help build, accelerate, and sustain business momentum. PwC refers to the global network and/or one or more of its member firms, each a separate legal entity. Find out more at www.pwc.com.

We are looking for experienced professionals (15+ years) having rich experience in Lead the end-to-end delivery of finance and accounting services to global clients, ensuring high-quality service standards and compliance

● Collaborate with cross-functional teams including technology, operations, and finance to implement innovative solutions

● Establish and maintain strong relationships with key stakeholders and global clients, understanding their business needs and aligning service delivery accordingly

● Optimize organizational efficiency through assessing opportunities to streamline activities or reducing rework, controlling costs without sacrificing quality, productivity and customer service, and managing change with limited business disruption

● Monitor service performance against SLAs, identify risks and issues, and implement corrective actions to ensure successful delivery

● Drive continuous improvement initiatives using data-driven insights and emerging finance technologies ● Provide leadership and mentorship to the service delivery team, fostering a culture of excellence and proactive problem solving

● Prepare and present regular reports on service performance, transformation progress, and technology adoption to senior management and clients

● Stay abreast of the latest trends in finance technology, AI applications in finance, and F&A best practices

● Encourage a culture of creativity, discipline and people connect while promoting a diverse and inclusive work environment

● Work closely with HR to ensure recruitment of appropriately skilled employees and establishing appropriate remuneration levels and performance-based conditions for employees within the organization’s framework. Proactively work on sales pipeline and solutioning with embedded transformation elements.

Job Position Title: Associate Director/Director (6 months Contractual)

Skill: FinOps Service Delivery

Location: Kolkata/Gurgaon

Responsibilities:

The Service Delivery Lead (SDL) will be responsible for managing the day-to-day operations, client relationship management, and making strategic decisions on the project(s). The SDL will play a critical leadership and strategic role in developing and managing FinOps, ensuring effective, high-quality delivery of finance and accounting services aligned with client expectations and business objectives. This role combines operational excellence with a forward-looking approach to finance technology and AI-driven transformation initiatives, driving business value for global clients.

Mandatory skill sets:

-         Knowledge, Experience and Qualifications

● 15+ years of experience in finance roles and outsourcing management ● Master’s degree or equivalent (CA/MBA in Finance & Accounts or equivalent preferred)

● Proven experience in leading mid-to-large outsourced teams and respective functions

● Experience working with global clients across diverse industries and geographies (EMEA region and industrial/manufacturing sector experience will be a plus)

● Certification in Outsourcing Management (e.g., COP, CSSGB) is an advantage

 ● Experience with ERP systems, preferably SAP with additional understanding of S4HANA

● Strong understanding of AP/ AR/ RTR process and leading best practices

-         Personal Skills

● Exceptional leadership and people management skills.

● Strong analytical and problem-solving abilities.

● Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.

● Client-focused mindset with a passion for service excellence.

● Adaptable, proactive, and able to manage multiple priorities effectively.

 ● Strong organizational skills and attention to detail.

● Innovative thinker with a curiosity for emerging finance technologies and AI

● Ability to work collaboratively in multicultural and distributed teams

Preferred skill sets:

Years of experience required:

• Education qualification: CA/MBA/BE/B.Tech