Director Data Operations

Role Overview: As a Director, Data Operations, you will be a senior execution and transformation leader responsible for managing and evolving high-throughput, recurring data workflows across internal, offshore, and vendor-supported teams. Your role will involve being a delivery anchor and a transformation agent, ensuring operational excellence while designing and implementing intelligent, scalable operations for the future. You will play a pivotal role in identifying and championing the adoption of new technologies, AI/ML capabilities, automation, and process redesigns. Collaborating closely with the Data Governance Lead, Operational Excellence Lead, and Program Management, you will pilot innovations, embed intelligent automation, and institutionalize standards that reinforce a culture of accuracy, accountability, and continuous improvement. Your primary focus will be leading the transformation of data operations from a traditional, manual model to an AI-augmented future. Key Responsibilities: - Lead the delivery of operational data workflows across the Ad/Creative Lifecycle including data extraction, transformation, creation for classification and attribution, and data quality management. - Manage onshore and offshore teams to meet or exceed SLAs, quality benchmarks, and cycle time expectations. - Ensure consistency, traceability, and visibility across all workstreams, with robust issue resolution and escalation handling. - Provide day-to-day leadership, coaching, and mentorship to team members, ensuring clear goals, accountability, and career development. - Oversee daily engagement with third-party vendors executing defined workflows, ensuring clarity in communication, workload analysis, and performance validation. - Actively identify and recommend new tools, automation, and AI applications to streamline operational workflows. - Own and maintain documentation of Standard Operating Procedures (SOPs) for all managed workstreams, ensuring alignment to frameworks defined by Data Governance and Operational Excellence. - Monitor key performance indicators (KPIs) and service metrics to evaluate performance across all delivery teams, supporting transparency through dashboarding, root cause analysis, and performance reviews. - Partner with Data Governance to ensure alignment to access, quality, and compliance standards, collaborate with Operational Excellence Lead to support development and adoption of operational playbooks, and participate in OKR definition and tracking with Program Management for operational initiatives. Qualifications: - 8-10 years of experience in data operations, shared services, or digital/data delivery roles. - Proven experience in building and leading teams, developing talent, and elevating team performance. - Strong interpersonal, coaching, and conflict-resolution skills. - Experience leading operational transformations involving AI/ML, RPA, or intelligent automation. - Experience managing hybrid teams in high-volume environments, with strong process thinking and experience with automation initiatives. - Demonstrated experience creating and maintaining SOPs, dashboards, or operational playbooks. - Familiarity with data governance principles, data handling compliance, and audit readiness. - Comfortable working across business and technical teams to drive results, with proficiency in tools such as Airtable, Smartsheet, Jira, Power BI/Tableau, and data automation platforms (preferred).,