Team Lead Data Operations

About MediaRadar

MediaRadar, now including the data and capabilities of Vivvix, powers the mission-critical marketing and sales decisions that drive competitive advantage. Our competitive advertising intelligence platform enables clients to achieve peak performance with always-on data and insights that span the media, creative, and business strategies of five million brands across 30+ media channels. By bringing the advertising past, present, and future into focus, our clients rapidly act on the competitive moves and emerging advertising trends impacting their business.

Job Summary:

Team Lead, Data Operations

Responsibilities:

• Supervise, coach, and develop a team of Data Associates responsible for classification, attribution, and product catalog management.
• Monitor and manage team performance against KPIs, including throughput, accuracy, and quality benchmarks.
• Serve as the first point of escalation for workflow or process-related issues.
• Conduct regular quality reviews and provide actionable feedback to ensure data accuracy and consistency.
• Identify workflow inefficiencies and partner with managers, automation teams, and governance specialists to improve processes.
• Coordinate team scheduling, task assignment, and workload balancing to meet daily and weekly targets.
• Ensure compliance with governance standards, documentation, and reporting requirements.
• Train new hires and ensure associates are up to date on classification guidelines, tools, and processes.
• Report team status, coverage, productivity, and quality metrics to management.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Proactively identify and address problems before they escalate, while recognizing opportunities for efficiency, automation, and quality improvements.

Success Measures:

• Accuracy:

  Team maintains 98%+ accuracy in ad classification, attribution, and catalog updates.

• Productivity:

  Team consistently processes assigned workloads against defined productivity targets and SLA requirements.

• Quality Assurance:

  Less than 2% of team output requires rework due to errors.

• Team Development:

  Regular coaching and training lead to measurable improvement in associate performance.

• Process Improvement:

  Implements at least two documented workflow or tool improvements per quarter.

• Collaboration:

  Builds strong working relationships with peers in automation, governance, and data quality functions.

Qualifications:

• Bachelor’s degree in business, operations, information systems, or a related field.
• Minimum 4 years of professional experience in data operations, content processing, or a related field.
• At least 2 years in a lead, supervisory, or managerial role, with proven ability to coach and develop teams.
• Demonstrated experience managing high-volume, detail-oriented workflows.
• Strong organizational, problem-solving, and people management skills.
• Excellent written and verbal communication skills in English.
• Familiarity with ad/media data and workflows is preferred.
• Experience with process improvement, workflow optimization, or exposure to automation initiatives is a plus.