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1.0 - 5.0 years
0 Lacs
maharashtra
On-site
As a customer service manager, your primary responsibility will be to answer customers" questions, resolve their problems, and ensure their satisfaction by providing effective problem-solving resources. You will play a key role in maximizing customer operational performance by offering help desk resources and technical advice. Additionally, you will be tasked with achieving customer service human resource objectives through activities such as recruiting, selecting, training, and coaching employees. In this role, you will lead a team of customer service staff, wherein you will be responsible for effectively managing the team, communicating job expectations, and conducting performance appraisals and reviews. You will also be expected to meet customer service financial objectives by forecasting requirements, preparing annual budgets, and scheduling expenditures accordingly. Furthermore, you will be integral in enhancing customer service quality results by conducting surveys, evaluating processes, redesigning where necessary, and establishing service metrics to monitor and analyze results. Your role will involve implementing production, productivity, quality, and customer-service standards to ensure continuous improvement in customer satisfaction. Moreover, you will provide valuable customer service information and recommendations to strategic plans and reviews, contributing to the overall success of the organization. This is a full-time job opportunity suitable for individuals with up to 1 year of work experience. The work schedule is during the day shift, and the position offers a yearly bonus. The work location is in person, providing you with the opportunity for direct interaction with customers and team members.,
Posted 1 day ago
0.0 - 6.0 years
0 Lacs
haryana
On-site
The Business Analyst (Entry to Mid level) is responsible for collaborating with stakeholders, analyzing business requirements, developing digital solutions, conducting feasibility studies, redesigning processes, and exploring innovative technologies to drive business improvements and profitability. In this role, you will work closely with the business to thoroughly understand their requirements, analyze and map Business Requirement Definitions (BRD/FRD) for clarity and accuracy. You will assist in designing existing business processes using automation technologies (such as AI/ML) to increase efficiency, productivity, and quality organization-wide. Additionally, you will organize the implementation of business process re-engineering strategies utilizing process modeling, data analytics, and change management techniques to achieve significant and sustained improvements in business performance. You will continuously explore new methodologies and technologies for process innovation and seamless integration. You will map technology requirements, identify gaps, and support the proposal of optimized solutions for streamlined operations. As a Business Analyst, you will utilize visualizations and analysis to empower informed decisions. You will extract actionable insights from large datasets, supporting strategic decision-making processes. The ideal candidate for this role should have a BE/B Tech/MBA degree in Technology, Computer Science, Information Systems, or General Management in a related field of work. Additionally, 0-6 years of overall experience (GET) would be preferred. Key Behavioral Competencies required for this role include Result Orientation, Learning Agility, Collaboration, Customer Centricity, Change Agility, and Innovation & New Ways of Working.,
Posted 2 days ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As a member of the Business Application Consulting team at PwC, you will specialize in providing consulting services for various business applications to help clients enhance their operational efficiency. Your role will involve analyzing client requirements, implementing software solutions, and offering training and support for the seamless integration and utilization of business applications. By connecting Salesforce with other systems, applications, or databases, you will facilitate the smooth flow of data and process automation. Your responsibilities will include designing, developing, and implementing integration solutions using various technologies and tools such as Salesforce APIs, middleware platforms, and web services. You will be focused on building meaningful client relationships, learning to manage and inspire others, and navigating complex situations to grow your personal brand and technical expertise. Anticipating the needs of your teams and clients, you will deliver high-quality solutions while embracing ambiguity and using challenging moments as opportunities for personal growth. To excel in this role, you should respond effectively to diverse perspectives, utilize a wide range of tools for problem-solving, employ critical thinking to simplify complex concepts, understand project objectives, adapt to changing business contexts, enhance self-awareness through reflection, interpret data for insights, and uphold professional and technical standards. Joining our Managed Services team will give you the chance to collaborate with multiple teams to help clients implement new capabilities, achieve operational efficiencies, and leverage technology effectively. As part of the Application Evolution Services team, you will assist organizations in optimizing their enterprise applications, driving transformation, and fostering innovation to enhance business performance. By managing and maintaining application ecosystems, you will support clients in maximizing the value of their Salesforce investment across various functions like sales, service, marketing, and customer relationship management. Minimum qualifications for this role include a Bachelor's degree in Computer Science or Management Information Systems, along with at least 3 years of experience in Salesforce.com. Possessing certifications such as Certified Administrator, Certified Developer, Certified Business Analyst, or Certified Sales/Service Consultant is preferred. You should have a proven track record of success as an individual contributor and team member, with expertise in communication, leadership, client relationship management, process improvement, system implementation, and Salesforce application knowledge. In addition to technical skills, you will be expected to lead team meetings, extract relevant metrics, offer subject matter expertise, participate in process redesign, manage system features implementation, evaluate customer processes against Salesforce functionality, document business requirements, provide automation solutions, and contribute to system enhancements. Familiarity with Salesforce components like flows, Lightning components, APEX, SOQL, ETL migration tools, REST & SOAP web services, as well as experience in managed services and international projects, will be advantageous for this role. With 5-9 years of experience, you will play a crucial role in delivering high-quality solutions, meeting engagement SLAs and KPIs, and contributing to the overall success of the team and clients. ITIL process knowledge and understanding are highly preferred, along with a strong background in team management and Salesforce development.,
Posted 2 days ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Workday investment by managing the support and continuous transformation of their solutions in the areas of human resources, talent management, and finance operations. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies, and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: - Use feedback and reflection to develop self-awareness, personal strengths, and address development areas. - Delegate to others to provide stretch opportunities, coaching them to deliver results. - Demonstrate critical thinking and the ability to bring order to unstructured problems. - Use a broad range of tools and techniques to extract insights from current industry or sector trends. - Review your work and that of others for quality, accuracy, and relevance. - Know how and when to use tools available for a given situation and can explain the reasons for this choice. - Seek and embrace opportunities which give exposure to different situations, environments, and perspectives. - Use straightforward communication, in a structured way, when influencing and connecting with others. - Able to read situations and modify behavior to build quality relationships. - Uphold the firm's code of ethics and business conduct. In this role, you will demonstrate a thorough level of abilities as both an individual contributor and team member with a focus on deep expertise, continuous execution, throughput, and quality. You will oversee a support ticketing queue with multiple open items, demonstrating strong written and oral communication skills. Additionally, you will be capable of leading client status meetings, extracting relevant metrics, and handling client relationships effectively through communication. Your responsibilities will also include offering functional and/or technical subject matter expertise, leading process redesign efforts, and directing technical and test teams for the implementation of functionality. You will provide recommendations for change activities, confirm business adoption, and provide effective user training. Managing the complete project lifecycle to ensure timely project delivery will be a key aspect of your role. Meeting with stakeholders throughout the organization to understand business processes and requirements aligned with business objectives will also be part of your responsibilities. Your expertise in the Workday application, evaluating customer processes against standard Workday functionality, documenting business requirements, and ensuring fixes and enhancements to the application are aligned with customer business requirements will be crucial in this role. You should have industry experience and understand the challenges and risks associated with providing professional services and supporting vertical applications and localizations. Your demonstrated ability to analyze and understand business problems, model data and processes, conduct workshops and training sessions, and plan and carry out system and user acceptance testing will be essential. Familiarity and experience with core application functionality, implementation methodology, application technology stack, and ITIL process knowledge/understanding are highly preferred. Experience in security, reporting, business processes, benefits, absence/time off, and other related areas will also be valuable in this role.,
Posted 3 days ago
12.0 - 16.0 years
0 Lacs
maharashtra
On-site
As the Head of Control and Process Transformation at JSW Steel Limited, located in Mumbai, Maharashtra, India, you will play a crucial role in driving significant transformation in the control environment. Your responsibilities will include identifying weaknesses in the internal control framework, optimizing processes, ensuring regulatory compliance, and fostering a strong control culture across the expanding business. Your key deliverables will involve enhancing the internal control environment by implementing controls that not only detect but also prevent errors, fraud, and non-compliance. You will lead the re-engineering of Standard Operating Procedures (SOPs) to streamline workflows, eliminate redundancies, and improve clarity and consistency. Additionally, you will be responsible for integrating the financial and operational controls of newly acquired companies into the existing framework, ensuring value creation and risk mitigation. To excel in this role, you must possess strategic thinking abilities, deep domain expertise in internal controls and operating processes (especially in manufacturing), familiarity with process improvement methodologies, strong change management skills, analytical acumen, and effective communication and interpersonal skills. Your problem-solving skills, project management capabilities, business acumen, and leadership presence will be crucial in driving success in this role. You should have comprehensive finance process controls expertise, proficiency in digital tools such as Power BI, Excel, and SAP, as well as experience in process optimization, innovation, standardization, automation of internal controls, regulatory compliance, and change management. A Chartered Accountant (CA) qualification and at least 12 years of experience in the Steel Industry, Metal and Mining Industry, or Big 4 (Consulting) with exposure to internal audit and internal controls consulting are required. If you are a dynamic, technically proficient, and strategically minded finance leader looking to make a significant impact in a challenging and rewarding environment, we invite you to email your CV to v_janet.dodke@jsw.in. Join us at JSW Steel Limited and be part of a team that is driving transformation and excellence in the control and process environment.,
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism. Institutional Credit Management's (ICM) objective is to provide an integrated end-to-end credit underwriting, identification, measurement, management, monitoring, and reporting for wholesale credit businesses across the enterprise. Institutional Client Group (ICG) In-Business Quality Assurance is an integral part of the ICM organization. The ICM In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICM uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as they relate to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies. This role would ideally be suited to someone who is an analyst within the credit risk analysis unit within the domain of Institutional Wholesale Banking. The ideal candidate will be currently working in 1st or 2nd LOD areas, in roles such as Data Analyst, Credit Analyst, or a Business analyst. This role reports to the ICM Head of In-Business Quality Assurance Head of Data Analytics. In this role, you're expected to support the In-Business Quality Assurance Head of Data Analytics to set the global strategy for and lead the implementation and ongoing delivery of a robust Data analytics and testing program for the Quality Assurance function as it relates to Wholesale Credit Risk (WCR) data governance. You will provide effective challenge on the design and operation of the data and credit processes within ICM and report any identified gaps and concerns on those through quarterly reports published to ICG senior management. You should have the ability to query and clean complex datasets from multiple sources and have deep and hands-on experience in deriving concrete insight from data and qualifying business impact. Additionally, you will develop processes and tools to monitor and analyze model performance and data accuracy, collaborate within IBQA teams and with QA Directors to provide them with analytics insights, provide oversight and guidance over the assessment of complex data-related issues, structure potential solutions, and drive effective resolution with stakeholders, support WCR IBQA team to abreast of relevant changes to rules/regulations and other industry news including regulatory findings, and support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives. This is a hybrid role requiring office attendance 3 times a week. As a successful candidate, you'd ideally have the following skills and exposure: Analytics and Business: - Good understanding of Underwriting space with experience in Banking and Financial Services Industry. - Relevant years of experience in data analytics, modeling and analytics, internal audit, or similar functions at an investment or large commercial bank. - Good grasp of Wholesale Credit Risk and Counterparty Credit Risk Processes and organizational awareness, to evaluate findings identified through the Quality Assurance process, determine materiality, and partnering with business to drive sustainable remediation. Leadership: - Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance. - Continuous learning and improvement mindset. - Proven culture carrier. Competencies: - Solid organizational skills with the ability and willingness to work under pressure and manage time and priorities effectively. - Written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority. - A drive to learn and master new technologies and techniques. - Experience in analyzing datasets and distilling them into actionable information as well as building out end-to-end analytical process flows. - Understanding of process redesign/re-engineering and execution. - Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems. - Experience in preparing presentations for seniors. Technical: - Coding knowledge and experience with at least one programming language (Python & tableau skills or similar tools) will be an advantage. - Proven experience of agile collaborative working. - Experience working with data and deriving insights. Education: - Bachelor's or Master's Degree in Business Administration, Finance, or similar disciplines. - Data Analysis: SQL; Python; SAS; R, Alteryx. - Visualization: Tableau; QlikView; MS Power BI. - Programming language: Python. Global Benefits: We provide programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling, and more. Coverage varies by country. We have a variety of programs that help employees balance their work and life, including generous paid time off packages. Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community, and make a real impact. Take the next step in your career, apply for this role at Citi today. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.,
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
haryana
On-site
The role of Business Analyst + UI/UX Expert at Maruti Suzuki India Limited (MSIL) involves collaborating with stakeholders, analyzing business requirements, and developing digital solutions to drive business improvements and profitability. You will be responsible for conducting feasibility studies, redesigning processes, and exploring innovative technologies to enhance efficiency, productivity, and quality organization-wide. Your key responsibilities will include discussing requirements with the business to ensure clarity and accuracy, designing existing business processes using automation technologies like AI/ML, and implementing business process re-engineering strategies. You will use process modeling, data analytics, and change management techniques to achieve significant and sustained improvements in business performance. As a Business Analyst + UI/UX Expert, you will be expected to explore new methodologies and technologies for process innovation, identify technology requirements, propose optimized solutions, and leverage visualizations and analysis to empower informed decision-making. You will also be required to extract actionable insights from large datasets, design user-friendly interfaces for IoT applications, and conduct user research and usability testing to refine designs. The ideal candidate for this role should possess a BE/B.Tech/Diploma qualification with at least 2+ years of experience for BE/B.Tech and 4+ years of experience for Diploma holders. Behavioral competencies such as result orientation, learning agility, collaboration, customer centricity, change agility, and innovation & new ways of working are essential for success in this role at MSIL.,
Posted 1 week ago
4.0 - 7.0 years
5 - 8 Lacs
Pune, Ranjangaon MIDC
Work from Office
Job Title - Mechanical Design Engineer. Job Description Experience in 3D Part Modeling, Assembly, 2D Detailing, and Sheetmetal modeling Knowledge of FEA in 3D software. Knowledge of casting and pattern drawings. Knowledge of GD&T Knowledge of material science and material selection & machining process. Experience in design and Development of new product development, process redesign, and service design modification. 3D software Like Solid works Well conversant with AutoCAD & MS office Sharp analytical and problem-solving skills Knowledge of project management and good coordination with cross-functional teams Preferably in the Machine Tool Industry (CNC/SPM Machines) Work Experience 4 - 7 Years Qualification BE Mechanical Job Location Ranjangaon MIDC, Pune.
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism. Institutional Credit Management's (ICM) objective is to provide an integrated end-to-end credit underwriting, identification, measurement, management, monitoring, and reporting for wholesale credit businesses across the enterprise. Institutional Client Group (ICG) In-Business Quality Assurance is an integral part of the ICM organization. The ICM In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICM uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies. This role would ideally be suited to someone who is an analyst within the credit risk analysis unit within the domain of Institutional Wholesale Banking. The ideal candidate will be currently working in 1st or 2nd LOD areas, in roles such as Data Analyst, Credit Analyst, or Business Analyst. This role reports to the ICM Head of In-Business Quality Assurance Head of Data Analytics. In this role, you're expected to support the In-Business Quality Assurance Head of Data Analytics to set the global strategy for and lead the implementation and ongoing delivery of a robust Data analytics and testing program for the Quality Assurance function as it relates to Wholesale Credit Risk (WCR) data governance. You should provide effective challenge on the design and operation of the data and credit processes within ICM and report any identified gaps and concerns on those through quarterly reports published to ICG senior management. The ability to query and clean complex datasets from multiple sources is essential. You should also have deep and hands-on experience in deriving concrete insight from data and qualifying business impact. You will be responsible for developing processes and tools to monitor and analyze model performance and data accuracy. Collaboration within IBQA teams and with QA Directors to provide them with analytics insights is a key aspect of this role. Furthermore, you will provide oversight and guidance over the assessment of complex data-related issues, structure potential solutions, and drive effective resolution with stakeholders. Supporting WCR IBQA team to abreast of relevant changes to rules/regulations and other industry news including regulatory findings is also part of the responsibilities. Additionally, support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives. This is a hybrid role requiring office attendance 3 times a week. As a successful candidate, you'd ideally have the following skills and exposure: Analytics and Business: - Good understanding of Underwriting space with experience in Banking and Financial Services Industry. - Relevant years of experience in data analytics, modeling and analytics, internal audit, or similar functions at an investment or large commercial bank. - Good grasp of Wholesale Credit Risk and Counterparty Credit Risk Processes and organizational awareness, to evaluate findings identified through the Quality Assurance process, determine materiality, and partnering with business to drive sustainable remediation. Leadership: - Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance. - Continuous learning and improvement mindset. - Proven culture carrier. Competencies: - Solid organizational skills with ability and willingness to work under pressure and manage time and priorities effectively. - Written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority. - A drive to learn and master new technologies and techniques. - Experience in analyzing datasets and distilling them into actionable information as well as building out end-to-end analytical process flows. - Understanding of process redesign/re-engineering and execution. - Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems. - Experience in preparing presentations for seniors. Technical: - Coding knowledge and experience with at least one programming language (Python & Tableau skills or similar tools) will be an advantage. - Proven experience of agile collaborative working. - Experience working with data and deriving insights. Education: - Bachelor's or Master's Degree in Business Administration, Finance, or similar disciplines. - Data Analysis: SQL; Python; SAS; R, Alteryx. - Visualization: Tableau; QlikView; MS Power BI. - Programming language: Python. Global Benefits: We provide programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling, and more. Coverage varies by country. We have a variety of programs that help employees balance their work and life, including generous paid time off packages. Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community, and make a real impact. Apply for this role at Citi today.,
Posted 2 weeks ago
0.0 - 3.0 years
0 - 0 Lacs
jaipur, rajasthan
On-site
As a Process Innovation Specialist at Vaibhav Global Ltd (VGL) in Jaipur, Rajasthan, your primary responsibility will be to identify, analyze, and implement process improvements within the organization. You will collaborate with cross-functional teams to streamline workflows, optimize operational processes, and drive productivity, cost savings, and quality enhancements. Your expertise in process analysis, problem-solving, and change management will be crucial in identifying opportunities for innovation and promoting continuous improvement throughout the organization. You will conduct a thorough analysis of existing processes, workflows, and procedures to identify areas of improvement and inefficiencies. Utilizing data analysis, process mapping, and stakeholder interviews, you will gain insights and understand pain points within the organization. By collaborating with cross-functional teams, you will identify opportunities for process innovation, automation, and optimization while staying updated with industry best practices and emerging technologies. In your role, you will develop and implement innovative solutions to improve process efficiency, reduce costs, enhance quality, and minimize errors or rework. Utilizing tools such as Lean, Six Sigma, and Kaizen, you will drive process improvement initiatives within the organization. Additionally, you will facilitate the implementation of process improvements by providing guidance, training, and support to stakeholders to ensure smooth adoption. Defining key performance indicators (KPIs) will be essential to measure the effectiveness of process improvements. You will monitor and analyze data to assess the impact of changes, identify bottlenecks, and recommend further enhancements. Promoting a culture of continuous improvement, fostering collaboration, knowledge sharing, and innovation among teams will be a key aspect of your role. Your responsibilities will also include leading and coordinating process improvement projects, collaborating with stakeholders at various levels, documenting process changes, methodologies, and outcomes, preparing reports and presentations, and ensuring that process changes comply with relevant standards and regulations. Strong analytical and problem-solving skills, effective communication and interpersonal skills, a continuous improvement mindset, and the ability to work independently and manage multiple projects simultaneously are essential qualifications for this role. This is a full-time onsite position in Jaipur, Rajasthan, with an annual compensation ranging from 3,00,000 to 4,20,000 INR. The ideal candidate will hold a Bachelor's degree in engineering, operations management, or a related field, with a master's degree or relevant certifications such as Lean Six Sigma being a plus. Relevant experience in process improvement, business process reengineering, or related roles is preferred. If you have a passion for identifying and implementing innovative solutions and driving continuous improvement, we encourage you to apply for this exciting opportunity at Vaibhav Global Ltd.,
Posted 3 weeks ago
5.0 - 10.0 years
0 - 0 Lacs
haryana
On-site
As an Assistant Vice President/Head, you will be responsible for developing and maintaining regulatory policies and procedures under the Compliance Program. This includes implementing review mechanisms to ensure continuous effectiveness in ensuring all applicable compliances by the company and managing day-to-day operations of the compliances. You will collaborate with cross-functional teams to facilitate the implementation of compliance requirements at all levels/processes of the organization and direct compliance issues to respective functions for resolution. Your role will also involve ensuring compliance with statutory requirements and regulations prescribed for NBFC by RBI and all other applicable laws/policies. You should be capable of independently drafting compliance checklists, manuals, and other regulatory documentation such as Money laundering Risk assessment. Monitoring and highlighting alleged violations of RBI laws, rules, and regulations applicable to NBFCs will be part of your responsibilities, along with recommending procedures for corrective action. Maintaining and organizing compliance records in consonance with internal control and audit mechanisms will be crucial. You will establish and drive the implementation of Corporate Governance norms to ensure transparency across business operations. Building relations with the Registrar of Companies, Reserve Bank of India, and other statutory authorities while periodically providing returns/forms required by them will be essential. Additionally, you will assist in advising management on the legal and regulatory implications of proposed new initiatives of the Company. Understanding Capital Adequacy, SBL, GBL, customer complaints related Compliances, Fair Practices code, and AML will be important. You will need to help develop technology solutions to support various Compliance programs and disseminate Compliance and risk trainings and ongoing communications to drive the Company's culture of compliance. Your role will involve preparing notes for the Board on regulatory requirements, interpreting market practices on various Business compliance calls, attending and preparing replies to RBI inspection reports, and structuring drafts in terms of papers, compliance, and risk according to the business needs. Experience in managing RBI related regulations including Moratorium, Restructuring, and Credit Guarantee Schemes is desired. In terms of Internal Control, you will perform regular and comprehensive compliance reviews and Internal Control oversight. Overseeing and monitoring Control risks in line with Group standards and the local regulatory environment, identifying breaches, and suggesting/implementing mitigation measures will be part of your duties. You will also review and regularly update policies and procedures considering new regulations, including compliance manuals, and report incidents of control breaches to Management with required corrective actions. As for Legal and Regulatory aspects, you will act as the principal interface between the Bank and RBI on all banking matters. Managing relationships with regulators such as RBI, AML authorities, and obtaining approvals/licenses/certifications from regulatory bodies will be crucial. You will ensure legal/compliance diligence for new customers/vendors onboarding, protect the Bank's interest, vet and concur all product offerings, agreements, Loan documentation, contracts, Guarantees/LC drafts from a Compliance and AML perspective, and manage relationships with law firms and a network of lawyers. Handling Corporate Governance & Disclosures related compliance under Listing Regulations, implementing best practices within the organization, preparing minutes of various meetings, handling mergers/equity infusions/shareholders agreements, compliance with Listing Agreements, Labor Laws, and other laws will be part of your responsibilities. You will also liaise with Banks for settlements of Bad Debts/OTS, handle mergers/equity infusions, and prepare Annual General Meeting Notices, Directors Reports, and Empanelment forms with various banks and institutions. The additional requirements for this role include a 10% travel involvement, significant prioritization & team management skills, strong communication & presentation skills, a customer-based approach, co-leading process redesign & automation initiatives, and beneficial knowledge of best practices in the industry.,
Posted 3 weeks ago
8.0 - 13.0 years
5 - 9 Lacs
Chandigarh, Dadra & Nagar Haveli, Daman
Hybrid
Proven track record for independently driving global implementation in APO Production Planning heuristics- (Configuration, testing, solutioning) Worked as a SME in E2E software global development & implementation projects process knowledge in Configurations End 2 End Implementation and process knowledge of SAP APO. Translates business requirements into user stories and Functional Requirement Specifications in accordance with approved IT Architecture. Provides feedback on the efficiency and effectiveness of the business processes. Collaborate with Business, IT Business Partners, Architects and Tech Leads to elaborate on the requirements. Understands how the IT solution supports the Business Process E2E. Has process and IT landscape expertise on Sector level, BG, Markets or Functions. Develop user stories/ wireframes (both functional and system operational requirements), maintain product backlog and work with client on elaboration and ambiguity resolution. Prior to UAT validates that solution meets business requirements. Responsible to validate test plan and functional test cases and sign off acceptance of the product. Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence. Responsible for Software Quality, Compliance & Regulatory aspects of the solution. Ensure seamless business operations support (third line support) when needed. Impact on efficiency and effectiveness for parts of key business processes. Proactive identify benefits and synergies. Innovation in business process re-engineering, finding new ways of working using new IT technology. Manage ITGS, ITD Devops and new project teams. Prepare solution designs based up on project requirements. Align with PEPF process and Guidelines. Analysis, Risk Assessment & IT Process redesign. Support IT Platform Solution Manager and other stakeholders when there is a requirement to prepare new project, Estimations, SOW Reviews. Responsible for designing use cases and acceptance criteria. Drive business process harmonization using industry best practices. Responsible to drive UAT and testing of functionality Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim
Posted 1 month ago
6 - 10 years
9 - 18 Lacs
Pune
Work from Office
CN - Strategy - MC - Industry X - Smart Connected Products- MedTech/Healthcare- Consultant/Manager About the job Level :Consultant | Location :India | Years of Exp :6+ years of Industry Experience Explore an Exciting Career at Accenture Do you believe in creating an impact? Are you a problem solver who enjoys working on transformative strategies for global clients? Are you passionate about being part of an inclusive, diverse, and collaborative culture? Then, this is the right place for you! Welcome to a host of exciting global opportunities in Accenture Strategy and Consulting. Key responsibilities include: Drive business outcomes by translating MedTech client needs into actionable strategies, ensuring measurable impact and long-term value creation. Utilize an analytical mindset to develop data-driven insights that inform key decisions, optimizing processes and driving innovation in the MedTech space. Shape and influence MedTech/Healthcare strategies , leveraging knowledge of product lifecycles, compliance, and emerging technologies to align with organizational goals. Collaborate effectively with cross-functional teams, ensuring seamless integration between technical and business functions to deliver holistic solutions. Demonstrate leadership in complex project environments , motivating diverse teams to achieve high-performance outcomes and ensuring project alignment with business objectives. Engage stakeholders through clear, concise communication, facilitating alignment on strategic priorities and ensuring buy-in across all levels of the organization. Preferred Experience Strategic Planning :Expertise in business scoping, blueprinting, business case development, and process redesign to meet organizational goals. Quality Management Systems (QMS) :Experience in developing and aligning QMS across the project lifecycle, ensuring compliance with industry standards. Project and Operations Management :Strong background in project management and operations, including transforming product strategies and optimizing resource utilization. Solution Architecture and BA Skills :Experience as a Solution Architect in HCLS with strong business analysis, project management, and product ownership skills. SAMD Experience :Hands-on experience with Software as a Medical Device (SAMD) solutions, including development and regulatory compliance. Operating Model Design :Expertise in designing and implementing operating models focused on organizational design and process optimization. AI and Generative AI :Experience in implementing AI solutions, including predictive analytics, NLP, machine learning, and Generative AI. DevSecOps Skills :Proficiency in DevSecOps, integrating security in the DevOps process, automated testing, and CI/CD in healthcare settings. Change Management :Ability to execute change plans aligned with client strategies, engaging stakeholders and driving transformation. Thought Leadership :Experience in developing methodologies, research papers, and assets to support team and community initiatives. Business Development :Proven ability to lead business development, proposals, and deliverables, identifying opportunities for transformation. Align as per the JDs pf KPIT and other SDV Specific players Qualifications Your experience counts: Exceptionally organized Detail oriented Good judgement in how to engage with senior stakeholders regarding approvals/ follow ups Strong communication skills Proactive and able to work independently Sensitivity and skill at working with different cultures and styles A highly motivated self-starter Engineering background with MBA preferred
Posted 2 months ago
8 - 12 years
25 - 30 Lacs
Bengaluru
Work from Office
About the role: The Enterprise Architect Order To Cash role will report into the Customer, Corporate Functions & Planning Lead within the Enterprise Architecture team and will be focused on driving the technology and process transformation agenda for Customer and Commercial back office activities- providing thought leadership for business outcomes, and the technology and architecture to deliver them. Role Responsibilities: You will own and develop the reference architecture for our Order to cash and cash to invoice capabilities, including Order Capture and Order Management Customer Service and Dispute resolution Credit control and credit management Invoice, payment collection and accounts receivable/cash application / cash allocation Measurement, Evaluation and performance management You will develop and maintain the strategic roadmap for delivering the reference architecture A trusted advisor to D&T, Global Sales and our Global Business operations teams, you will bring your strategic insight, technical product knowledge and process optimisation expertise to influence decisions and lead the team to ensure maximum EA impact. Top Accountabilities The Enterprise Architect Order To Cash will be accountable for: Define document and evangelise the to-be reference architecture that supports business outcomes and drives transformational change Challenging the as-is business processes to drive standardisation and simplification in the delivery of to-be capabilities Lead the technology selection process for new capabilities in the customer OTC domain, ensuring fit for purpose, global scalability and adherence to our architectural standards and principles Create and maintain Technology Standards and Guardrails Stretch the Diageo business by developing, promoting and sustaining the ambitious roadmap for industry leading order processing capabilities Inform and educate and persuade stakeholders on the value outcomes from the reference architecture in order to prioritise adoption and investment Influence portfolio investments for key technology solutions in line with our roadmaps Provide technical consulting and advisory services to senior internal stakeholders on appropriate strategy and solutions Prepare packages of work for handover to delivery teams for execution by preparing and delivering architecture blueprints Develop and track KPIs that demonstrate Business Value from adoption of roadmaps Continual expansion of your architecture knowledge, constantly seeking ways to broaden exposure to the latest and greatest trends and developments in the technology space Experience / skills required: Architecture Expertise : Demonstrated expertise designing solutions in a global enterprise environment Experience with architecting, designing, and implementing enterprise solutions Experience in commercial (B2B customer) technology strategy development, with a specific focus on Order Management and Order to Cash (OTC, O2C) 8 years demonstrated experience successfully delivering information technologies business solutions for large-scale global applications across multiple hardware and software platforms Some experience of implementing or utilizing relevant integration platforms Experience leading solution design during all phases of development and deployment TOGAF certification preferred Functional Expertise : In depth understanding and demonstrable experience in B2B ordering capabilities, process and technology; including order capture, order management, credit control, invoice and collection processes, cash application. Experience with industry leading applications such as SAP, High Radius, FIS Global, Esker, Salesforce Experience of international CPG organisation with matrix functional and market archetypes Proven experience in Lean Six Sigma / Process Optimization methodologies Proven ability in all facets of Process Transformation including Process redesign, IT Strategy development, change management Experience in Agile project delivery methods Leadership : Bold and strategic thinker able to develop stretching and ambitious future vision Fantastic communicator able to articulate and sell the vision to senior stakeholders Demonstrated ability to deliver integrated Business-IT strategy Building International and cross functional relationships to drive engagement 5 years experience working with executive sponsors and senior business leadership teams developing and delivering strategy and operating plans with demonstrated competency
Posted 2 months ago
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