Director- Customer Transformation

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Opportunity for you

Location:

Designation:

What you will do

As a Director in the Customer & Operations (C&O) Advisory practice, you will lead strategic transformation engagements across industries, helping clients unlock growth, optimize operations, and drive data-backed decision-making. You will be a trusted advisor to CXOs, shaping enterprise-wide strategies and delivering measurable impact. The practice plays a pivotal role in implementing solutions, working with CXO’s and anchoring their overall business agenda.

To drive sales strategy and transformation, Revenue enhancement, process improvement, market assessment, operating model design, cost optimization and financial modeling.

Client management and engagement delivery

• Build and sustain CXO-level relationships across CPG, Retail, and diversified sectors.
• Lead large-scale transformation programs focused on customer excellence, GTM/RTM strategy, and enterprise sales.
• Deliver high-impact solutions leveraging core consulting skills and functional expertise in sales & marketing

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Strategic Growth & Business development

• Identify and shape new opportunities aligned with client priorities.
• Drive proposal development, solutioning, and commercial structuring for strategic pursuits.

Qualifications

• 12+ years of consulting experience, or top-tier strategy firms.
• Proven track record in leading transformation programs in CPG or Retail.
• Deep expertise in enterprise sales, GTM/RTM strategy, and channel management.
• Strong analytical, communication, and leadership skills.
• MBA/PGDM from a premier institute preferred; Engineering background preferred.

Equal employment opportunity information

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.