Director, CRM

As a Salesforce professional, you will be expected to demonstrate expertise in various Salesforce products such as CPQ, Sales Cloud, Service Cloud, and Experience Cloud. Your deep understanding of Salesforce architecture, security model, configuration, and customization will be crucial in designing and implementing complex Salesforce solutions. Hands-on experience with Apex, Visualforce, Lightning Web Components, and other Salesforce technologies is required to excel in this role. In the realm of Salesforce DevOps, you will oversee the entire Salesforce development lifecycle, from requirements gathering to deployment. Your experience with release management, sandbox management, and implementing robust DevOps practices like continuous integration and continuous delivery (CI/CD) will be essential. Collaborating with cross-functional teams to ensure smooth releases and minimize downtime will also be a key responsibility. Team management is another critical aspect of this role. You should have a history of effectively managing development and engineering teams, including full-time employees (FTE) and contractors. Developing and executing a long-term Salesforce strategy aligned with the organization's business objectives, fostering a collaborative team culture, and establishing key performance indicators (KPIs) to measure team performance are all part of your responsibilities. Your technical experience should include extensive knowledge (17-20 years) of the Salesforce ecosystem, managing multiple Salesforce orgs" lifecycles, and experience with customer-facing Experience Cloud websites. Additionally, you should have experience managing the lifecycle of applications outside of Salesforce and leading Salesforce-related activities during M&A processes. Communication skills are crucial in this role. You should be able to build relationships with executives and stakeholders, ensuring alignment with business objectives and effective communication across teams. Your ability to translate health metrics into actionable recommendations and communicate technical concepts to non-technical audiences will be highly valued. Managing expectations, delivering on commitments, and presenting regular updates on Salesforce initiatives are also part of your responsibilities. In summary, as a Salesforce professional, you will play a key role in leveraging Salesforce technologies, fostering team collaboration, implementing DevOps practices, and communicating effectively with stakeholders to drive business success.,