Director, CRM

As the Director of CRM at Cvent, you will be responsible for leading the end-to-end Salesforce development lifecycle, overseeing multiple orgs, and managing strategic initiatives such as M&A integrations, customer-facing Experience Cloud sites, and cross-system data synchronization. Your role will involve implementing modern DevOps practices, aligning platform capabilities with evolving business needs, and driving continuous improvement across the CRM ecosystem. Key Responsibilities: - Lead the end-to-end Salesforce development lifecycle and oversee multiple orgs. - Manage strategic initiatives such as M&A integrations, customer-facing Experience Cloud sites, and cross-system data synchronization. - Implement modern DevOps practices and align platform capabilities with evolving business needs. - Bridge technical depth with strategic insight and build strong stakeholder relationships. - Drive continuous improvement across the CRM ecosystem. Qualifications Required: - 17+ years of overall experience, including 10-15 years of deep expertise in the Salesforce ecosystem. - Salesforce expert with hands-on experience in Salesforce CPQ, Sales Cloud, Service Cloud, and Experience Cloud. - Proven track record of delivering scalable, high-impact CRM solutions. - Experience with release management, sandbox management, continuous integration, and continuous delivery in Salesforce. - History of managing development and engineering teams effectively. - Strong communication skills with the ability to build relationships with executives and stakeholders. Please note that Cvent is open to considering candidates for the Bengaluru location as well. Feel free to apply regardless of your preferred location.,