Digital Transformation Manager

About Concentrix:

Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.

Key essentials:

1. Hands on with DMAIC methodology and must have led any RPA / Cognitive solution-based project to improve customer experience.

2. Green Belt certification is mandate; however,

   preference is for Black belt certified professional
3. Must have experience in

   process mapping and process maturity (As IS - TO BE process) via MS Visio

4. Good to have knowledge around Gen AI, ML and Minitab

It's a complete Work from Office role (5days week) from Hyderabad office

Key Roles & Responsibilities:

• Co-innovate with our clients to outline transformation roadmaps

• Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping

• Support delivery, account management, sales teams in problem solving and driving business growth

• Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities

• Create a culture of problem solving by imparting trainings

• Identify new technologies which can help us improve CNX &/ our client’s business processes

Desired Skills/ Preferred Qualifications:

• Comprehensive understanding of Business Process Service & CX business & associated channels
• Solution Building – Business Transformation Roadmaps

• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma

• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)

• Proven experience in conducting Process Discoveries & write Process Design Documents

• Lean Six Sigma BB / MBB Certification would be preferable

• Strong Stakeholder / client management experience