Digital Transformation Manager

Role: Manager - Digital Transformation

Location: Mumbai (Malad)

Mode of work: Work from Office

Job role:

Must have led process improvement projects deploying solutions (like - GenAI, Bot, IVR, AgenticAI, etc.) for improving the customer experience like NPS /AHT/CSAT and more.

Key Responsibilities

• Spearhead the implementation of advanced technology solutions like GenAI, RPA, CCaaS solutions, bots, Agentic AI, and SmartAssist to elevate customer interactions and streamline operations

• Collaborate with cross-functional teams to identify opportunities for technological advancements and drive project execution
• Engage with leadership and clients to pinpoint areas for technological improvements and ensure alignment with business goals
• Oversee change management strategies to guarantee smooth adoption of new technologies

Required Skills & Experience:

• Significant experience in deploying and managing cutting-edge technology solutions within digital transformation projects.
• Strong technical proficiency with a focus on customer experience technologies and AI-driven tools.
• Demonstrated ability to lead complex projects with a strategic vision for technology integration.
• Excellent communication and leadership skills to effectively engage with clients and stakeholders.