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Posted:3 days ago| Platform: Linkedin logo

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Skills Required

strategy service data drive strategies chat analytics efficiency integration ai automation report crm salesforce zendesk communication leadership certifications marketing agile

Work Mode

On-site

Job Type

Full Time

Job Description

🌐 We're Hiring: Digital Strategy Manager – Call Center

Location:

Experience:

Industry:

Employment Type:

Experience in debt collection process mandatory.

Digital Strategy Manager

🔍 What You’ll Do:

  • Develop and drive digital strategies aligned with business goals
  • Manage and optimize digital channels: chat, email, web, self-service
  • Use data & analytics to boost efficiency and customer satisfaction
  • Lead the integration of AI, automation & emerging technologies
  • Collaborate cross-functionally with CX, IT, and Ops teams
  • Track KPIs and report impact of digital initiatives

✅ What You Bring:

  • 5+ years in digital strategy, digital operations, or customer experience
  • Strong knowledge of

    call center tools, platforms, and KPIs

  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
  • Excellent communication, leadership, and problem-solving skills
  • Ability to adapt quickly to evolving tech and customer trends

🎯 Preferred:

  • Background in B2C/B2B customer service environments
  • Certifications in Digital Marketing, Agile, or CX tools

Ready to drive the digital transformation of customer service?

Apply now or share your profile at saloni@digifocal.in or 9819326207.

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