Digital Senior Engineer

Sonata Software

7 years

0 Lacs

delhi cantonment delhi india

Posted:21 hours ago| Platform:

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Skills Required

support service sharepoint onedrive azure enrollment configuration compliance deployment security resolve provisioning mfa encryption management analysis engineering audit documentation patching data powershell scripting itil

Work Mode

On-site

Job Type

Full Time

Job Description

Role: M365 & Intune L2 Support Engineer Experience: 4–7 Years Work Location: Noida Employment Type: Full-TimeRole & Responsibilities

Provide Level 2 operational and technical support for Microsoft 365 and Intune service.
Administer and troubleshoot Microsoft 365 workloads including:
Exchange Online
SharePoint Online
OneDrive for Business
Microsoft Teams
Azure Active Directory (Entra ID)
Manage and support Microsoft Intune (Endpoint Manager) for:
Windows 10/11 device enrollment (Azure AD Join / Hybrid Join)
Configuration and compliance policies
Application deployment and updates
Endpoint security and baseline policies
Troubleshoot and resolve complex issues related to:
Device provisioning via Windows Autopilot
Conditional Access, MFA, and SSO
Windows Hello for Business
BitLocker encryption and recovery
Defender for Endpoint integration
Perform incident management, service request handling, and change support ensuring adherence to defined SLAs.
Conduct root cause analysis, implement corrective actions, and prevent recurrence.
Work closely with L3 engineering teams, OEMs, and Microsoft support for critical incidents.
Support endpoint hardening, security compliance, and audit requirements as per Digiyatra / government standards.
Maintain and update SOPs, technical documentation, and operational runbooks.
Participate in production support, patching activities, and security rollouts.
Ensure strict adherence to information security and data privacy guidelines applicable to government projects.

Mandatory Technical Skills

Strong hands-on experience in Microsoft 365 Administration
Proven expertise in Microsoft Intune / Endpoint Manager
Deep knowledge of:
Azure AD (Entra ID)
Conditional Access & MFA
Device Compliance & Configuration Profiles
Windows 10/11 Endpoint Management
Experience in Autopilot deployment and troubleshooting
Practical knowledge of PowerShell scripting for admin automation
Exposure to Defender for Endpoint & Endpoint Security policies
Familiarity with ticketing tools and ITIL-based support processes

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