Digital MSAT Service Owner - PAT & Process Modelling Solutions

Main responsibilities

• In partnership with Global MSAT organization, oversee the entire lifecycle of PAT solutions, CFD applications and other digital MSAT systems from service definition to retirement
• Ensure compliance with data integrity requirements in GxP-regulated environments (when applicable)
• Ensure service quality and operational efficiency at optimized costs
• Incident Management: Ensure applications operate without disruption and maintain service stability
• Define and maintain the operational framework for managed services
• Drive value creation and financial performance in alignment with the digital manufacturing strategy
• Monitor, measure, and report on service levels, ensuring adherence to established SLAs
• Lead continuous improvement initiatives to enhance service efficiency and user satisfaction
• Collaborate closely with Global MSAT, Digital Architecture COE, Digital Tech, Digital Risk Advisors, and Cyber Security teams
• Participate in service change management processes, providing impact analysis for proposed changes
• Coordinate with vendors to ensure service delivery, while supporting Global MSAT in vendor relationship management
• Supervise performance analysis and improvement activities within the scope of digital manufacturing systems
• Ensure compliance with relevant regulatory requirements and industry standards in manufacturing IT
• Obsolescence Avoidance: Proactively identify aging systems and technologies approaching end-of-life or support. Develop and maintain a technology refresh roadmap to prevent security system obsolescence. Coordinate timely upgrades and migrations to prevent operational disruptions

About you

• Minimum Experience & Knowledge Required
• Technical Expertise
• Strong understanding of PAT systems architecture & implementation (SynTQ ; Flow VPX ; ) and modelling solutions (Stability ; CFD ; )
• Understanding of Digital / IT service delivery models and frameworks
• Experience in data acquisition systems and sensors
• Experience with service management tools and platforms
• Experience with product management tools (such as Jira)

Required Qualifications

• Experience with ITIL framework and IT service management best practices
• Proven track record in service delivery and operational excellence
• Strong analytical and problem-solving abilities
• Pharmaceutical Manufacturing Knowledge
• Understanding of pharmaceutical manufacturing processes and GMP requirements
• Familiarity with regulatory requirements for automated systems in pharma (e.g., GAMP 5)
• Understanding of quality and regulatory requirements (GxP, Data Privacy)

Soft Skills

• Very good communication level and engagement skills, both written and verbal
• Strong analytical mindset, decision-making capabilities, and problem-solving aptitude
• Compliance of Computerized systems
• Excellent stakeholder management skills

Preferred Qualifications

• Experience with digital transformation initiatives in manufacturing
• Knowledge of Industry 4.0 concepts and technologies
• Experience with cloud-based manufacturing solutions
• Familiarity with cyber security practices in industrial control systems
• Experience in pharmaceutical or life sciences industry
• ITIL certification
• Project management certification (e.g., Scrum Product Owner, PMP, Prince2)
• Education & Experience
• Bachelor's degree in Computer Science, Information Technology or related field
• Five or more (5+) years of experience in IT service management, preferably in manufacturing or industrial environments
• Languages
• Fluent spoken and written English

• When joining our team, you will experience:
• If you have a passion for Pharmaceutical Sciences and Digital, and are looking for a challenging role where you can make a significant impact, we would love to hear from you.
• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent global team.