About The Role And The Team
In the
Revenue and Operations
department, the mission is to promote, sell, onboard, and service the products built by our technical teams and departments. This means a deep focus on a 360-degree commercial strategy that helps take new products to market and promote and maximize clients’ usage and experience with existing products.
Support Specialist
takes part in helping clients by suggesting best practices to exploit the Adform platform to the fullest potential, setting up digital advertising campaigns on our platform for well-known global brands and consulting on how to best optimize campaign performance in order to reach the target audiences.
We hope you are ready to change the game! Be ready to:
- Provide technical support to clients via phone, email, and chat in a timely and accurate manner
- Document technical issues and resolutions in our ticketing system
- Implement and manage client’s digital ad campaigns within the Adform platform. Including setting up media plans, banner creatives, ad tags and other relevant information to achieve their marketing goals
- Perform platform administrational tasks. Including Private Deals setup, new or existing platform users’ creation and management
- Serve as a subject matter expert on Adform's platform. Educate and assist clients on how to use its features and functionalities
- Troubleshoot client’s requests to eliminate blockers that prevent successful ad campaign performance
- Collaborate with cross-functional teams to investigate and resolve complex technical issues
Attitude First. Everything else will follow. We can grow together faster if you have:
- 2+ years of experience in a technical support role, preferably in the adtech industry
- Strong knowledge of adtech platforms, including Ad servers, DSPs, and DMPs
- Experience with troubleshooting and resolving technical issues
- Ability to work well in a team environment and collaborate with cross-functional teams
- Proven troubleshooting skills including the ability to analyze and resolve complex client’s issues quickly
- Excellent communication skills, both verbal and written (English language)
- Experience working with help desk software, such as Zendesk, JIRA, ServiceNow or similar
- Bachelor's degree in any discipline
Our promise to you:
- Growth opportunities together with experienced and professional team, where we have informal style and communication and operate in dynamic, inspiring and international environment
- A dynamic, inspiring, and international environment filled with ambitious and caring colleagues
- Premium health insurance with ₹10,00,000 coverage for you and your family
- 24 paid vacation days to enjoy life outside of work
- Paid maternity (6 months) and paternity (2 weeks)
- Annual learning budget to help you grow your skills and support continuous learning
- Rewarding referral program for helping us grow
- Global perks such as birthday gifts, work anniversaries, and company events to connect with colleagues and have fun
- And much more – join us to explore the full experience
Diversity & Inclusion @Adform:
Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams’ creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills.We are committed to creating a work environment where Adform employees feel valued for who they are and what they can contribute, free from any type of discrimination.
About Us
Adform is the most powerful and safe media buying platform in the world. With a 20+ year history of delivering service excellence and forward-looking technology, Adform enables major brands, agencies, and publishers to create, buy, and sell digital advertising globally. Having pushed the boundaries through augmented intelligence and an industry-leading identity solution, Adform has consistently changed the game for digital advertisers.
