Job
Description
In the Revenue and Operations department, the mission is to promote, sell, onboard, and service the products built by the technical teams and departments. This involves a deep focus on a 360-degree commercial strategy to bring new products to market, maximize client usage, and enhance their experience with existing products. As a Support Specialist at Adform, you will play a crucial role in assisting clients to utilize the Adform platform effectively. Your responsibilities will include: - Providing technical support to clients via phone, email, and chat in a timely and accurate manner - Documenting technical issues and resolutions in the ticketing system - Implementing and managing clients" digital ad campaigns within the Adform platform, including setting up media plans, banner creatives, ad tags, and other relevant information to achieve their marketing goals - Performing platform administrational tasks, such as Private Deals setup and managing platform users - Serving as a subject matter expert on Adform's platform, educating and assisting clients on its features and functionalities - Troubleshooting clients" requests to eliminate blockers hindering successful ad campaign performance - Collaborating with cross-functional teams to investigate and resolve complex technical issues To excel in this role, you should have: - 2+ years of experience in a technical support role, preferably in the adtech industry - Strong knowledge of adtech platforms, including Ad servers, DSPs, and DMPs - Experience with troubleshooting and resolving technical issues - Ability to work well in a team environment and collaborate with cross-functional teams - Proven troubleshooting skills, including the ability to analyze and resolve complex client issues quickly - Excellent communication skills, both verbal and written (English language) - Experience working with help desk software, such as Zendesk, JIRA, ServiceNow, or similar - Bachelor's degree in any discipline At Adform, you can expect: - Growth opportunities within an experienced and professional team operating in a dynamic, inspiring, and international environment - Premium health insurance with 10,00,000 coverage for you and your family - 24 paid vacation days, paid maternity (6 months) and paternity (2 weeks) leave - Annual learning budget to support continuous learning and skill development - Rewarding referral program and global perks to connect with colleagues and have fun Diversity & Inclusion @Adform: Adform is committed to creating an inclusive work environment that values and celebrates diversity. We believe that diversity enhances creativity, innovation, and effectiveness. Adform is an equal opportunity employer where employees are valued for their contributions, free from discrimination. About Adform: Adform is a leading media buying platform with a history of delivering service excellence and innovative technology. Adform enables major brands, agencies, and publishers to create, buy, and sell digital advertising globally, setting new standards through augmented intelligence and identity solutions. Join us at Adform and explore the full experience of working in a pioneering digital advertising environment.,
