Team Lead, Buy Side Services & Support

Job Description

About The Role And The Team In the Revenue and Operations department, the mission is to promote, sell, onboard, and service the products built by our technical teams and departments. This means a deep focus on a 360-degree commercial strategy that helps take new products to market and promote and maximize clients’ usage and experience with existing products. Team Lead, Buy Side Services & Support leads a team of 10+ digital media specialists, assuring smooth and effective daily operations, high quality of support and fosters teams‘ professional growth and development by setting smart objectives and targets, identifying and addressing learning needs and conducting performance evaluations. We hope you are ready to change the game! Be ready to: Lead a team of Digital Media specialists, fostering a culture of open communication and high performance. Set clear goals, provide the tools, knowledge, and expertise needed to excel with Adform platforms. Ensure smooth and efficient daily operations by removing roadblocks for the team. Focus on KPIs (CSAT, resolution times) to deliver best-in-class customer service. Drive team growth by setting smart objectives, identifying learning needs, and conducting performance evaluations. Contribute to global customer service initiatives and improve internal frameworks and processes. Promote knowledge sharing and best practices within the team. Recruit, develop, and retain top talent to strengthen the company. Be a part of our journey and shape the future of Digital Media! Attitude First. Everything else will follow. We can grow together faster if you have: 4+ years of proven experience in leading a team of individual contributors or leaders 2+ years of hands-on experience in digital media industry Strong ability to translate client briefs into strategic media plans, platform setups, and targeting recommendations. Proactive mindset in driving company initiatives, improving processes, and achieving goals. Eagerness to learn new skills and stay updated on the latest trends in paid media. Experience working in service organizations with dispersed, cross-functional teams. Adaptability to change, a positive attitude, and a passion for making things happen. Fluency in verbal and written English. A curious, collaborative approach, respect for others, and love for teamwork. If this sounds like you, let’s make great things happen together! Stand out by having: 2+ years of hands-on experience in programmatic buying using various DSPs. Our promise to you: Growth opportunities together with experienced and professional team, where we have informal style and communication and operate in dynamic, inspiring and international environment A dynamic, inspiring, and international environment filled with ambitious and caring colleagues Premium health insurance with ₹10,00,000 coverage for you and your family 24 paid vacation days to enjoy life outside of work Paid maternity (6 months) and paternity (2 weeks) Annual learning budget to help you grow your skills and support continuous learning Rewarding referral program for helping us grow Global perks such as birthday gifts, work anniversaries, and company events to connect with colleagues and have fun And much more – join us to explore the full experience Diversity & Inclusion @Adform: Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams’ creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills. We are committed to creating a work environment where Adform employees feel valued for who they are and what they can contribute, free from any type of discrimination. About Us Adform is the only global, independent and fully integrated advertising platform built for modern marketing. Its unique enterprise technology – Adform FLOW – harnesses superior user experience and a scalable, modular and open architecture, to enable seamless management of the whole campaign lifecycle. It provides clients with enhanced control and transparency across their advertising operations, including ownership of all data from their campaigns. Since 2002, Adform has developed technology to enhance human/machine collaboration and deliver augmented intelligence, thereby amplifying business results for its clients around the world. Show more Show less