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Description
Job Title: Digital Project Manager The Digital Project Manager is responsible for managing the end-to-end process of incoming digital project and campaign requests, ensuring they are executed efficiently through internal workflows that support Digital and Art teams—primarily for corporate websites. This role oversees requests that intersect multiple digital departments and plays a pivotal part in refining and utilizing the project management tool, Workfront. This position requires exceptional coordination skills, attention to detail, and the ability to manage digital project delivery from intake to completion. The Digital Project Manager ensures that communications remain timely, appropriate resources are assigned and managed, and project timelines are met without compromising on quality. By serving as a central point of contact, this role enables teams to deliver consistent, high-quality digital experiences. Key Responsibilities Manage project intake, evaluate new digital and campaign requests, and coordinate with Digital teams to convert requests into active projects. Assign resources, schedule kickoff meetings, ensure all required assets are gathered, and apply appropriate service level agreements (SLAs). Oversee the workflow of digital initiatives from initiation to release, maintaining communication with stakeholders, tracking progress, and escalating issues when necessary. Enforce and standardize workflow procedures, deadlines, and best practices to promote operational consistency and efficiency. Collaborate with leadership to continuously refine project management guidelines and document processes aimed at improving speed and quality of delivery. Proactively follow up on outstanding project requirements or feedback, minimize delays through effective communication, and escalate risks when project timelines are threatened. Maintain strong professional relationships with both internal team members and stakeholders, facilitating open communication regarding project priorities, timelines, and deliverables. Utilize project management systems—preferably Workfront—for job tracking, reporting, scheduling, and process optimization. Handle multiple digital campaigns or website projects simultaneously, maintaining clear priorities and detailed documentation. Ensure projects are closed out properly, including post-project reporting and lessons learned sessions, when necessary. Required Qualifications Bachelor’s degree in Marketing, Business Administration, or a related field. Minimum of 3 years’ experience in project management, preferably within a marketing or digital agency environment. Proven experience managing integrated digital campaigns and website-related projects. Strong verbal and written communication skills in English. Ability to manage multiple priorities in a fast-paced environment with tight deadlines. Detail-oriented with a problem-solving mindset and proactive approach. Preferred Skills Familiarity with the insurance, financial services, or consulting industries is an added advantage. Proficiency in Microsoft Office Suite and digital project management tools; Workfront experience is highly preferred. Experience creating and maintaining detailed work plans based on defined project scope and goals. Strong organizational skills with the ability to influence cross-functional teams and manage expectations. Key Attributes Self-starter with a proactive mindset. Excellent interpersonal and communication skills. Adaptable to change, always seeking to improve processes. Strong multitasking skills with a focus on quality and timely delivery. Skills: workflow procedures,digital marketing,microsoft office suite,problem-solving,resource management,resource allocation,workfront,management,communication,project management,workflow management,workflow optimization,digital,digital project management tools,resource assignment,organizational skills,attention to detail,communication skills,problem solving,teams,reporting Show more Show less
