Destination Manager- Canada

Position: Destination Manager – Canada

Type: Full-Time, In-Office

Location: Chandigarh

Please Note:This is a backend role with no direct student interaction. It involves handling student files and applications for Canada, so being detail-oriented and knowing the process well is important. Sometimes, you may need to work longer hours during busy admission times.

Roles and Responsibilities:

• Oversee the day-to-day operations and performance of all counsellors and admissions officers within the Canada destination team.
• Provide backend support by managing the complete application process for students applying to Canadian institutions—from receiving offers to handling final visa documentation.
• Serve as the point of contact for all Canadian applications, liaising closely with agents and counselors across branch offices.
• We have a comprehensive agent network that is divided between the team and the Destination Manager as per the quantum of work to ensure efficient handling, coordination, and timely submission of applications.
• Providing training to allocated agents and counsellors in branch offices on the application requirements for Canada.
• Evaluate student queries—whether from associates, walk-ins across all offices, to assess eligibility and guide them on suitable Canadian education options.
• Review and analyze student profiles to ensure alignment with admission requirements of Canadian colleges and universities.
• Ensure accurate documentation and systematic record-keeping of all student information and application files.
• Update and maintain the CRM/allocated software with current, complete, and error-free student data throughout the counselling and application cycle.
• Ensure timely communication and follow-ups with company associates, students, and parents regarding pending documents or updates.
• Drive the maximum conversion of eligible assessments into applications, and further into confirmed admissions.
• Conduct internal assessments of counsellor performance and recommend improvements to enhance team productivity.
• Attend all relevant training sessions and webinars conducted by Canadian colleges and universities to stay up to date on processes and policies.
• Organize and facilitate destination-specific training sessions for new counsellors, associates, and their teams.
• Take charge of all business development activities for the Canada destination, including follow-ups with educational consultants, associates, and institutions.
• Guide students on university/college interview formats, expectations, and mock interview preparation when required.
• Provide assistance and personalized feedback on Statement of Purpose (SOP) writing, ensuring alignment with the expectations of Canadian institutions.
• Maintain a direct working relationship with Canadian institutional representatives and escalate key cases for quick resolutions.
• Collaborate with the marketing and outreach team to promote Canadian education offerings and enhance lead generation.
• Participate in and help organize destination-specific student events, webinars, and pre-departure orientations.
• Monitor application progress across the entire Canada pipeline and intervene in case of delays or errors.
• Ensure adherence to internal timelines and institution-specific deadlines, managing application flow with precision.
• Provide performance reports, insights, and recommendations to the senior management on a monthly and quarterly basis.
• Handle business development calls from associates, offering destination-specific counselling support and assistance in client servicing.

Job Type: Full-time

Pay: ₹20,000.00 - ₹70,000.00 per month

Schedule:

• Day shift

Work Location: In person