Desktop Support

Job Description – Desktop Engineer

Experience: 2-5 Years

Candidate Located in Delhi Only .

Key Accountabilities

Ø Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.

Ø Address user tickets regarding hardware, software and networking.

Ø Walk customers through installing applications and computer peripherals.

Ø Working knowledge of office products and computer peripherals, like printers and scanners.

Ø Ability to perform remote troubleshooting and provide clear instructions.

Ø Test alternative pathways until you resolve an issue.

Ø Record technical issues and solutions in logs.

Ø Help create technical documentation and manuals.

Ø Excellent problem-solving and multitasking skills.

Ø Experience AV/video conferencing solutions.

Ø Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, anti-virus and inventory management tools.

Key Responsibilities

Ø Analyze, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person.

Ø Test and deploy hardware and software solutions.

Ø Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions.

Ø Identify issues, propose solutions, and test new technologies or process changes.

Ø Track and thoroughly detail technology issues through ticketing system.

Ø Proactively reach out to customers about their technology needs and address issues before they occur.

Ø Provide administration for various technology platforms in MDM, messaging, collaboration or MFA platforms.

Ø Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.

Ø Deploy applications individually and with client management tools

Ø Experience administering Exchange, Active Directory, Group Policy.

Ø Installing and upgrading operating systems and computer software.

Ø Ensuring SLAs are met.

Ø Documentation and Record Keeping.

Ø Scheduling upgrades and maintaining them without interference.

Ø System backup and data recovery planning.

Ø Network troubleshooting and optimization.

Ø You may be required to work outside of normal business hours, including occasional holidays, evenings, and weekends.

Technical Competencies

Ø Laptop/Desktop management and installation.

Ø End Users issue management

Ø Experience in Windows10 and 11.

Job Location: Delhi

Kindly Mail your CV at Admin@s-stechnologies.com

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Benefits:

• Health insurance

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• IT: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person