Desktop Support

Position OverviewWe are seeking a dedicated and skilled

Desktop Support

professional to join our dynamic team in

Hyderabad

. This full-time position offers an exciting opportunity for individuals with a passion for technology and a commitment to providing exceptional support to our users. As a Desktop Support specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure, assisting users with their technical needs, and contributing to the overall efficiency of our organization.Key Responsibilities

• Provide first-level support for desktop and laptop hardware and software issues.
• Configure and install operating systems and applications on user devices.
• Utilize ticketing tools to track and manage support requests efficiently.
• Troubleshoot and resolve issues related to Outlook and other office applications.
• Assist users with configuration and setup of their devices, ensuring optimal performance.
• Perform regular maintenance and updates on operating systems and software.
• Document solutions and maintain knowledge base for future reference.
• Collaborate with other IT team members to enhance service delivery and user satisfaction.
  

Qualifications

The ideal candidate will possess the following qualifications:

• 1 to 2 years of experience in desktop support or a related field.
• Strong knowledge of operating systems (OS) and software installation.
• Proficiency in troubleshooting hardware and software issues.
• Experience with ticketing tools and support processes.
• Familiarity with Microsoft Outlook and other productivity applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
  

This position is based in Hyderabad and requires on-site work during the day. We are looking to fill

2 positions

to enhance our support capabilities. If you are a motivated individual with a passion for technology and a desire to help others, we encourage you to apply and join our team!We offer a competitive annual salary of

3,00,000

and a supportive work environment that fosters professional growth and development. Take the next step in your career and become a part of our innovative team!This job is provided by Shine.com