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Desktop Support

Desktop Support

UST

0 years

0 Lacs

hyderabad telangana india

Posted:1 week ago| Platform:

Apply

Skills Required

support healthcare macos compliance troubleshooting citrix vmware configuration software installation mdm authentication mfa vpn data security documentation itil

Work Mode

Remote

Job Type

Full Time

Job Description

Role Description

We are hiring a Remote Desktop Engineer to support the IT infrastructure of a large healthcare organization. The role focuses on remote access technologies, virtual desktop environments, and cross-platform support—including Windows and macOS systems. The engineer will ensure secure and efficient access to clinical and administrative systems while maintaining compliance with healthcare IT standards.

Key Responsibilities

Provide Level 2 support for Remote Desktop Services (RDS), including troubleshooting session issues, profile errors, and access problems.
Administer and maintain Citrix, Microsoft RDS, and VMware Horizon environments.
Support remote users by configuring and maintaining secure access to healthcare systems, including productivity and clinical applications.
Provide technical support for Apple macOS devices, including setup, configuration, software installation, and troubleshooting.
Manage Jamf Pro or similar MDM solutions for Mac endpoint management.
Implement and manage Multi-Factor Authentication (MFA) and VPN access using enterprise-grade tools.
Ensure compliance with organizational remote work policies, including data protection and access control.
Collaborate with IT teams to deploy updates, patches, and security configurations across remote desktop environments.
Maintain detailed documentation of configurations, incidents, and resolutions in alignment with ITIL practices.
Participate in rotational shifts and provide support during off-hours as required.

Skills

Itil Framework,Vmware,Mcse

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Desktop Support