1598 Desktop Support Jobs - Page 34

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support.

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune, please walk-in for the interview on 4th June 2025 at Kolkata. Note: Please carry a copy of this email to the venue. Work Location for this job role is in Pune. Interview Time: 10 AM to 1 PM Interview Date: 4th June 2025 Interview Venue: Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala) Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune) Role: Service Desk - International Voice Shift: 24/7 Location: Pune (Work from office) Experience: 1 - 2 Years Job Description Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate Documents to Carry: Carry a print out your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Talent Acquisition | INFY HR

o Manage internet service providers and virtual private networks (VPN) o Knowledge on AD’s like Microsoft Office 365, JumpCloud & LDAP o Set up, manage, and support email services o Manage and track all IT assets, including hardware and software

Proficiency in German Language: Assist Adobes reseller/retailers and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across America/Europe Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations: Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path: Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes. (Mandatory)

HI Warm Greetings, We Are Hiring! You can call us /whatsapp and book your interview slots JOY: 7996004799 ANANYA: 8884496986 MARIA: 9986584828 We are looking for G raduate freshers with strong technical skills and excellent communication abilities to join our team as Technical Support Associates . If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you! Key Responsibilities : Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.) Resolve issues related to software installation, system configuration , and performance Deliver excellent customer service by communicating effectively and addressing client concerns professionally Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps Log and document all technical issues in ticketing systems and escalate complex issues when necessary Provide step-by-step instructions to customers to resolve technical problems Ensure a high level of customer satisfaction through timely issue resolution Skills & Qualifications : Graduate in any discipline (freshers are welcome) Strong knowledge of technical role Excellent oral and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and troubleshooting abilities Willingness to work in shifts Why Join Us? Competitive salary package Growth opportunities within the company Training and development programs A supportive and collaborative work environment Technical Support - Store Desk Help(Voice Process Role) Eligibility: Graduates with strong communication in English Shift: Day Shift only Working Days: 5 days a week CTC: Up to 5 LPA Experience: Freshers or candidates with customer support experience preferred Key Responsibilities: Handle customer queries and provide effective solutions Communicate clearly and professionally in both English Maintain accurate records of customer interactions Collaborate with team members to improve customer service Regards, JOY: 7996004799 ANANYA: 8884496986 MARIA: 9986584828

Role- Quality Analyst - Service Desk Experience-Min 2 Years in international BPO (Service Desk) | Technical Support | QC Tools | RCA Min. 1 Year as Quality Analyst on papers Shift- Night shift Location- Bangalore CTC- Up 6 LPA Notice- 0-30 Days WFO

Job Title: Remote Desktop Support US (English-Speaking) Location: Vikhroli (US Time Zone Coverage) Job Overview: We are seeking a skilled and proactive Remote Desktop Support Technician to join our IT support team. This role requires excellent communication skills in English and a strong technical understanding of the Microsoft ecosystem. The ideal candidate will have hands-on experience in diagnosing and resolving technical issues related to Windows OS, Microsoft 365, MS Teams, and remote desktop environments. Key Responsibilities: Provide remote desktop support and resolve technical issues for Windows-based systems. Troubleshoot and resolve Microsoft 365 application issues, including Outlook, Teams, OneDrive, SharePoint, and Excel (formulas, file corruption, performance issues, add-ins).. Handle OneDrive sync problems, file recovery, permission issues, and storage conflicts. Resolve shared drive (network drive) access, mapping issues, permission errors, and data availability. Support SAP application connectivity problems, including login, access, VPN-dependent issues, and performance lags. Assist users with MS Teams issues (calls, meetings, file sharing, guest access). Troubleshoot VPN and remote connectivity (Wi-Fi issues, Escalate complex problems to higher-level technical teams when needed. Ensure all support is delivered professionally and in clear English communication. Required Skills Fluent in English (both verbal and written). Well understanding of Microsoft 365, especially Teams, Outlook, OneDrive, Excel Familiarity with shared drive environments and file-level permission troubleshooting. Experience with SAP client connectivity support. Strong grasp of Windows 10/11 troubleshooting and update management. Proficiency with remote tools like TeamViewer, Microsoft Remote Desktop

Handles IT Support & Network Team Maintain daily checklist BOD & EOD,CCTV maintenance,NAS Storage Maintain Azure Services(O365, Storage&VM's) IT Purchase,IT Billing,Communication billing Desktop’s, Servers, Storage & Antivirus, VM–On-Premises & Cloud

Technical Support (International) Min 1 yr exp into Technical Support (International Voice) CTC - Up to 4 LPA + Variables Any Graduate 24*7 Shifts (US) 5 days working, WFO Both way cab Location - E.City, BLR Number - 7023955677 (HR Kajal)

Greetings from Global Healthcare Billing Partners Private Limited..! Job Title : IT Senior Executive - System Administrator Experience : 4+ Years Location: Vepery, Chennai Shift: Night Job Summary: We are looking for an experienced and proactive IT Senior Executive - System Administrator to join our Vepery Location. This is a Night shift role suitable for candidates with strong expertise in firewall management, software and hardware networking and active directory administration. Key Responsibilities: Manage and monitor firewalls, ensuring network security and compliance with security protocols. Administer and troubleshoot Active directory, DNS,DHCP and Group policy. Provide hands on support for hardware and software installation, configuration and troubleshooting. Monitor system performance and proactively address potential issues. Required Skills and Qualifications: Minimum 4 Years of experience in system/Network administration. Knowledge of Firewall configuration. Proficient in Active directory, windows severer and related technologies. Experience in LAN/WAN, switches, routers, and wireless access point management. Interview Mode : MS Teams Interested candidate can share your updated Resume/CV to this WhatsApp Number - 8925808592 Regards, Harini S HR Department

Role Information Service Desk (L1) Agent 3 Role Designation Technical Support Specialist Position Summary Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Analytical and Problem solving skills Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently Display ownership and accountability Quickly build trust and confidence with customer Own and resolve customer issues efficiently, effectively and empathetically Mandatory requirement for experienced candidates: Min. 24 months’ work experience in IT Service Desk/ Tech support process providing remote support for Password Reset, Account Unlock using Active Directory, Basic knowledge of Azure AD, O365 exchange admin. Basic Knowledge of Shared Mailbox, Distribution List, User Mailbox, Conference Room, Outlook profile configuration, MS Teams synchronization issues, SharePoint and ODB related issues. Providing support on Laptops / Desktops / LAN Issues / Application support/ Small Forms etc. Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows) Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution. Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S Basic networking knowledge Additional Preferred skills: PBX Administration Avaya or similar Anti-Virus & IT Security best practices implementation & administration Process compliance Knowledge of the ITIL Framework Knowledge of McAfee products Time Management Skills Being proactive and show the utmost respect for customer’s time Good time management, ensuring all contacts with customers add value Ability to Multitask Communication & Relationships Skills To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail. Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards. Skills & Knowledge Communicate at all levels Ability to work across organizational and professional boundaries Excellent verbal and written communication skills High level of interpersonal skills, including active listening and understanding Good organizational skills and ability to prioritize workloads. Work to tight deadlines / service levels Business etiquette Broad knowledge of IT products, services and terminology Aptitudes Identification of problems and solutions Analysis of data Presentation of technical functionality to a non-technical audience Working knowledge of MS Office products General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc. Ability to work as pat of a team or on own initiative. Customer focused Proactive Self-Motivated Patient Innovative Flexible Job duties and responsibilities To improve user confidence in the areas of computer hardware & software, applications, being empathetic to a variety of new and experienced learners needs. Help to implement and improve processes and procedures within the team allowing strong service focused deliverables . Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. To participate in an on call rota, providing a 24 hours, first line support service to users. To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail. Update incidents with detailed and relevant information in a timely and effective manner; Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution; Escalate an incident or troubleshoot tickets according to the company escalation processes; Ensure Customer Service Level Agreements are met or exceeded; Respond to customer enquiries in a timely and efficient manner; Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format Execute transactions as per prescribed guidelines and timelines Ensure customer/user confidentiality and data protection at all times Education and other requirement Engineering Graduate/ B.Sc. Computer Science / or Graduate with any technical degree/ diploma required. ITIL trained preferred Willingness to work in rotational shifts

EXP:- 1+ Budget-21k CTC Should Have Knowledge SLA, Ticketing Tool , SCCM, DLP Good Communication Skills

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure 1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Desktop Support.Experience5-8 Years.

Job Title Business Segment/Resource Group Department Reports to Manager Job Overview and Responsibilities Primary Interactions - Internal and External Education and Work Experience Licenses and Certifications Footer

Logiology Solutions Pvt. Ltd. is looking for Software Support Executive to join our dynamic team and embark on a rewarding career journey. Job Description:As a Software Support Executive, your role is to provide technical support and assistance to customers using software applications You will be responsible for troubleshooting issues, resolving customer inquiries, and ensuring customer satisfaction Here are the key responsibilities and tasks typically associated with the position of a Software Support Executive:Customer Support: Provide prompt and professional technical support to customers via various channels, such as phone, email, or chat Respond to customer inquiries, troubleshoot software issues, and guide customers through problem resolution steps Issue Troubleshooting: Analyze and diagnose software issues reported by customers Utilize your technical expertise and knowledge of the software application to identify the root cause of problems Provide step-by-step instructions or guidance to customers to resolve issues effectively Issue Resolution: Resolve customer issues by providing workarounds, patches, or updates as necessary Collaborate with internal teams, such as developers or quality assurance, to escalate and resolve complex or recurring issues Ensure timely and satisfactory resolution of customer problems Documentation and Knowledge Base: Maintain accurate and up-to-date records of customer interactions, inquiries, and solutions provided Contribute to the development and maintenance of a knowledge base or support documentation to improve efficiency and facilitate self-service resolution for customers Product Training and Onboarding: Conduct product training sessions for new customers to ensure a smooth onboarding process Provide guidance on software features, functionality, and best practices Address any questions or concerns raised by customers during the onboarding phase Software Updates and Releases: Assist customers in updating their software applications to the latest versions or applying patches and hotfixes Communicate software updates, new features, and enhancements to customers, ensuring they are aware of the benefits and any necessary actions to be taken Customer Relationship Management: Build and maintain strong relationships with customers by providing exceptional support and demonstrating a customer-centric approach Understand customer needs, expectations, and pain points, and provide feedback to internal teams for continuous product improvement Escalation Management: Escalate complex or critical customer issues to appropriate internal teams for further investigation and resolution Ensure proper documentation and communication of escalated cases to both customers and internal stakeholders Quality Assurance: Conduct quality checks and follow established procedures to ensure the accuracy and effectiveness of support provided Participate in quality improvement initiatives and contribute to the enhancement of support processes and procedures

Poornam technologies Pvt Ltd is looking for L3 Network Engineer to join our dynamic team and embark on a rewarding career journey. Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

Client Server Tech is looking for Engineer to join our dynamic team and embark on a rewarding career journey. Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

Client Server Tech is looking for Computer Systems Engineer to join our dynamic team and embark on a rewarding career journey. As a Systems Engineer, your role is to design, develop, implement, and maintain complex systems that integrate hardware, software, networks, and other components Systems engineering is an interdisciplinary field that focuses on creating and managing systems throughout their entire lifecycle Here are some key responsibilities and tasks typically associated with the role of a Systems Engineer:Requirements Engineering: Gathering and analyzing user needs and system requirements You work closely with stakeholders to define and document system requirements, considering factors such as functionality, performance, security, and usability System Design: Designing the architecture and components of a system to meet the defined requirements You develop system models, allocate requirements to subsystems, and ensure the integration of hardware, software, and other components You also consider factors such as scalability, reliability, and maintainability System Integration: Integrating various components and subsystems into a cohesive system You ensure that individual system components work together effectively and meet the specified requirements This involves coordinating with different teams, performing integration testing, and resolving any compatibility issues System Verification and Validation: Conducting verification and validation activities to ensure that the system meets the intended functionality and performance You develop test plans, perform tests, and analyze results to identify and resolve any discrepancies or issues Risk Assessment and Management: Identifying and analyzing potential risks and uncertainties associated with the system You assess the impact of risks on system performance, safety, and reliability You also develop risk mitigation strategies and contingency plans to minimize the impact of risks

Krazy Mantra Group of Companies is looking for Oracle Product Lifecycle Management: Service Engineer to join our dynamic team and embark on a rewarding career journey. Using various strategies and tools to provide effective solutions to customers' concerns. Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively. Monitoring inventory and reordering materials when needed. Conducting research and attending workshops to remain abreast of industry developments. Writing reports and presenting findings to Managers and Supervisors on a regular basis.

We're Hiring! Role: Desktop Support Eng Company: Innovative Techhub Pvt. Ltd Location :- Ahmedabad , Vadodara , Mumbai Skills Required: Attend all the tickets forwarded by Service Desk and Incident management team. Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA. Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners. Supporting end users for their hardware, operating system and application related issue. Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution. Ensure adherence to operational & technical escalation process (escalation matrix) Provide accurate information in the shift handovers and on email to the respective Managers. Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's. Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases. Asset Inventory management - need to capture accurate inventory and share with respective Asset team. If you're looking to gain hands-on experience and grow in the field of desktop support eng , we love to hear from you! To Apply: Send your updated CV to: sakshi.paradkar@ithpl.com Or reach out via WhatsApp: +91 92260 54939 Feel free to share with someone who might be interested!

Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Required Candidate profile Excellent problem solving and multitasking skills Configure desktop and laptop Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch can apply Male candidates only

Greystar is looking for experienced L1/L2 IT Service Desk professionals to join our 24x7 IT helpdesk team. An ideal candidate will bring a combination of hands-on technical expertise from a fast-paced and growing environment. You should be an expert in IT End User Services processes and related technologies. In your journey at Greystar, you will be: Primarily focused on: • Ensuring smooth IT support operations • Contributing to help desk policies, procedures and ensure their implementation • Enrichment of IT support knowledge base and training Fulfilling the below roles and responsibilities: • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. • Prioritize incidents and service requests according to defined processes to meet defined SLAs. • Use remote tools and diagnostic utilities to aid in resolving support requests. • Installing and configuring hardware and software components throughout various network infrastructure devices. • Install antivirus software and ensure virus definitions are up to date. • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. • Establishing good relationships with all departments and colleagues. • Ensuring company safety and security standards are met. Bringing in the below education and experience: • Bachelors degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience. • 3+ years of experience supporting phone, email, and live chat support for a global IT support team preferably for the US region. Technically sound in: • Ticketing tools: ServiceNow, Zendesk, etc. • Property Management systems: Yardi, Entrata, and RealPage • IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB) • Microsoft Suite of Applications: Active Directory, Office 365, Windows 10, Azure, and PowerBI • Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc. Job Location: • Mohali Reporting to: • Manager global IT help desk

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Provide Level 1 desktop support to end-users for hardware and software-related issues. Handle H ardware repairs , replacement , Install and troubleshoot operating systems drivers, and authorized software. Support and troubleshoot MSOffice. Provident fund

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are functioning optimally and meeting the needs of the organization. Your role will require you to stay updated on industry trends and best practices to enhance application performance and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization.- Familiarity with application lifecycle management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education