1536 Desktop Support Jobs - Page 50

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : PUNE(HINJEWADI PHASE - 2), BANGALORE (ELECTRONIC CITY) SALARY STRUCTURE Rs 4 LPA -- FOR 1+ Years of Exp --------------------------------------------------------------------- Skill - Customer Support / Technical Support Advocate Education - Any Graduates Experience - 1 - 3 Years Work from office. 5Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience Salary upto 4.5 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . Riya - 9628373761 Simran- 9821182647 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Job Description:- 1. Supported user base of at least 100+ end users 2. Address user tickets regarding hardware, software, and networking 3.Knowledge of basic network troubleshooting at desktop level 4. Knowledge of installing the Microsoft security patches, Antivirus Patches etc. 5. Provide installation, configuration, and support of desktop computers, peripheral equipment, and software. 6. Perform routine updates of desktop hardware and software 7. Rebuild, configure, and repair desktop equipment as needed 8. OS Installation, Outlook Configure 9. IT H/W Diagnosis & troubleshooting 10. Applications & OS Troubleshooting candidate must have Bike

SUMMARY Job Description: Java Production Support Specialist Location: Gurgaon We are seeking a Java Production Support Specialist with 8+ years of experience to join our team. The ideal candidate should have hands-on experience with Java and Microservices, as well as a strong background in managing BAU or support teams. Additionally, the candidate should be adept at stakeholder management. Requirements Requirements: 8+ years of relevant experience in Java with Production Support Hands-on experience with Java and Microservices Experience in managing BAU or support teams Strong stakeholder management skills

#hiring for #amazon project #nagpur New Amazon Warehouse Operation startup in Nagpur, (Orange City) Interview mode - Face to Face #thirdparypayroll any warehouse candidates should have good exposure of warehouse operations Contact No. 9815675900

Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals.Role & responsibilities

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call HR 9606030557 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Degree -B.E Specialisation- Electronics/Telecommunications Responsibilities: Install, configure, and troubleshoot desktops, laptops, and printers. Provide technical support for Windows and basic networking issues. Handle ticketing system and escalate unresolved issues. Assist in software installations, updates, and patching. Ensure timely support for end-users in person and remotely.

Team mentoring & management Develop plans, monitors and reports health and status against SOW Responsible for reporting SLA Adherence in monthly Service Management, and Bi-weekly / weekly Operations management meetings. Supports team members on day to day operational activities and participates in the weekly and daily operational level meetings Patch Rollouts, Anti virus, DC Smart Hand co-ordination VIP Support and P1 Work Experience on O365, One drive, basic understanding of Domain joining process.

Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Freshers are welcome Intersted Call HR BHOOMIKA 9686312064 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Hiring Desktop Troubleshooting specialist Location- Mohali Salary - 20k to 30k Qualification- Graduation Exp - 1+ year in desktop troubleshooting Call/WhatsApp@7986969965

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues on laptops, desktops, printers, and CCTV systems. Configure Outlook email clients for efficient email communication. Troubleshoot LAN connectivity issues and perform network maintenance tasks as required. Install new software applications and configure settings for optimal performance. Offer remote assistance to resolve technical queries via phone or video conferencing. Desired Candidate Profile 1-2 years of experience in desktop engineering with expertise in desktop support, IT support, system support, laptop support, printer support, outlook configuration, hardware troubleshooting, LAN support, cctv installation, printer troubleshooting, and network troubleshooting. Strong knowledge of Windows operating systems (Windows 7/8/10) and basic networking concepts. Excellent problem-solving skills with ability to work independently on-site at client locations. Interested candidates can apply and share the resume on Below credentials Mail-akanksha.singh@3i-infotech.com WhatsApp No- 9810870964

Provide technical assistance and resolve issues related to desktop computers, software, hardware peripherals, and network connectivity. They diagnose and troubleshoot problems, install and configure software and hardware, and offer user training. Required Candidate profile Troubleshooting skills, customer service, and experience with various operating systems, software, and remote support tools.

Role & responsibilities Deliver exceptional customer service to all walk-up clients. Provide hardware and application support, including asset management and tracking. Install and configure standard firm images on laptops and desktops. Interface with external customers and vendors as needed. Support new technology rollouts under supervisor guidance. Offer rotational after-hours emergency support as per service agreements. Deploy and support mobile devices, including setup, activation, and troubleshooting. Build strong relationships with users across all levels; promote ITS services and maintain ownership of issue resolution. Follow established processes; document issues/resolutions in knowledge bases and service tickets. Perform password resets and manage workstations using Active Directory. Support and provide training for A/V and video conferencing equipment. Assist infrastructure teams (LAN, WAN, Telephony) with onsite support when needed. Preferred candidate profile • B. Tech, BE & Engineering Graduates • Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 -- 3 - 4 yrs Exp in Desktop Support & AD & O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Windows, Mac Outlook Excellent Spoken English Required Candidate profile Excellent Spoken English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 -- 3 - 4 yrs Exp in Desktop Support & AD & O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Windows, Mac Outlook Excellent Spoken English Required Candidate profile Excellent Spoken English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 -- 3 - 4 yrs Exp in Desktop Support & AD & O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Windows, Mac Outlook Excellent Spoken English Required Candidate profile Excellent Spoken English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 -- 3 - 4 yrs Exp in Desktop Support & AD & O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Windows, Mac Outlook Excellent Spoken English Required Candidate profile Excellent Spoken English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

Monitor existing systems to ensure structural integrity Oversee the development and installation of new hardware and software Ensure constant availability of technical resources

Location : Ghansoli Salary : 33000 take home + pf and medical skills Knowledge of PC hardware both Desktops & Laptops. Vendor coordination for hardware Should know installation of Windows operating system such as Windows 10. Installation & troubleshooting of Network Printers. Installation & troubleshooting of Antivirus packages. Outlook and Office 365 Video calling room check Having experience of 4 to 5 years, Good technical knowledge, Manage VIP support for senior management & having good communication. Team handling experience Handling escalation calls Data Backup Administrating LAN Networks. Technical assistance which includes troubleshooting of operating systems WhatsApp on 9765778210

1. As a Desktop Associate provide support within hospital departments 2. Handle hardware and software issues including troubleshooting, installation, and configuration. 3. Desktop Associate will work closely with IT team and deliver quality service

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently call pooja@9886112704 call soumya@8088720040 call Hr Ashika@7829423175

Roles and Responsibilities Manage IT infrastructure, including data center management, firewall management, LAN support, server management, fiber optics, backup management, desktop support, SAP support, and surveillance. Ensure network security by implementing firewalls and monitoring networks for potential threats. Provide technical assistance to resolve IT issues related to hardware and software failures. Collaborate with team members to identify areas for improvement in IT processes and implement changes as needed. Develop documentation of IT systems configurations and procedures. SAP Support and Implementation Training to New Users.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.