3855 Desktop Support Jobs - Page 35

Any Graduation/Diploma having 2-4 yrs exp in IT Support, system admn, networking hardware troubleshooting, & software installation. Familiarity with network configurations and security protocols. Provide first-line support. Assist in network issues. Health insurance Provident fund

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

We are seeking a dynamic and skilled Analyst-II - Onsite Support to join our team in Bangalore. The ideal candidate will be responsible for providing technical support, troubleshooting, and ensuring end-user productivity through efficient problem resolution. Technical Support Responsibilities: Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories. Troubleshoot known and unknown software issues related to Windows XP/Vista/Windows 7, Microsoft Office, Outlook, Microsoft Office Communicator, and other corporate-deployed desktop applications. Address Microsoft patches, corporate software deployments, group policies, and McAfee Antivirus issues. Build and reimage corporate-issued PCs, including necessary hardware repairs or upgrades to resolve end-user productivity issues. Hardware replacement occurs after diagnostics confirm the need for repair, replacement, or upgrade. Troubleshoot LAN/WAN issues impacting employee productivity. Demonstrate a strong understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies. Provide excellent verbal and written communication to end-users regarding their productivity issues. Communication must be in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if needed due to corporate policy. Demonstrate the ability to interact with end-users of all levels using active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users, both verbally and in writing. Additional Responsibilities: Experience with desktop imaging software such as Ghost, MS MDT, MS WDS, Sysprep, and RIS. Document solutions and incident resolution case notes in English within the assigned reporting systems. Perform inventory management, reporting, and ordering for the area of responsibility in accordance with company policies. This includes ordering PCs, mobile devices, hard drives, memory, ActiveKeys, LAN cables, docking stations, monitors, keyboards, mice, and productivity accessories. Qualifications: Bachelors Degree in a relevant field or equivalent experience. 2-3 years of relevant technical support experience without any gaps. Strong analytical and problem-solving skills. Excellent interpersonal and communication skills. Ability to work effectively in a fast-paced, team-oriented environment.

We are seeking a dynamic and skilled Analyst-II - Onsite Support to join our team in Bangalore. The ideal candidate will be responsible for providing technical support, troubleshooting, and ensuring end-user productivity through efficient problem resolution. Technical Support Responsibilities: Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories. Troubleshoot known and unknown software issues related to Windows XP/Vista/Windows 7, Microsoft Office, Outlook, Microsoft Office Communicator, and other corporate-deployed desktop applications. Address Microsoft patches, corporate software deployments, group policies, and McAfee Antivirus issues. Build and reimage corporate-issued PCs, including necessary hardware repairs or upgrades to resolve end-user productivity issues. Hardware replacement occurs after diagnostics confirm the need for repair, replacement, or upgrade. Troubleshoot LAN/WAN issues impacting employee productivity. Demonstrate a strong understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies. Provide excellent verbal and written communication to end-users regarding their productivity issues. Communication must be in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if needed due to corporate policy. Demonstrate the ability to interact with end-users of all levels using active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users, both verbally and in writing. Additional Responsibilities: Experience with desktop imaging software such as Ghost, MS MDT, MS WDS, Sysprep, and RIS. Document solutions and incident resolution case notes in English within the assigned reporting systems. Perform inventory management, reporting, and ordering for the area of responsibility in accordance with company policies. This includes ordering PCs, mobile devices, hard drives, memory, ActiveKeys, LAN cables, docking stations, monitors, keyboards, mice, and productivity accessories. Qualifications: Bachelors Degree in a relevant field or equivalent experience. 2-3 years of relevant technical support experience without any gaps. Strong analytical and problem-solving skills. Excellent interpersonal and communication skills. Ability to work effectively in a fast-paced, team-oriented environment.

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. A college or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills while on the job. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve standard problems. Requires moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts a team through quality of the services and information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Designs, develops documents, tests, and debugs new and existing software systems and applications. Transforms business requirements into system definitions and clear solutions. Communicates using flowcharts, data flow diagrams and unified data language. Serves as a technical expert on development projects. Participates in full development life cycle including requirements analysis and design. Understands various software architecture and implementation methods. Identifies gaps in system/requirements software development model. Creates technical specifications based on conceptual design and stated business requirements. Supports maintains and documents software functionality. Analyzes codes to find causes of errors and revises programs. Participates in code reviews and software design meetings. Examines user needs to determine technical requirements. Consults with end-users to prototype, refine, test, and debug programs. Conducts tasks and assignments as directed. Works under minimal supervision with the ability to make independent judgments, as required. Performs other duties as assigned. Complies with all policies and standards.

Responsibilities: * Hardware and software support and installation * Collaborate with other IT groups for seeking resolution of reported issues * Administration, creation, and configuration of accounts in Active Directory * Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access * Patch Management and Software Deployment * Maintain IT Assets System and Software Inventory * Power Apps, Power Automate, and Share Point Flows * Provide high quality first level support and response to the end user * Complete all task in a timely manner to meet given SLAs * Track tickets status and ensure they are getting attention from other IT groups in timely matter * Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalate when appropriate * Document solutions for knowledge-base and bring new ideas for innovation and automation excellence * Provide other job duties requested by manager on an as needed basis. Qualifications/Requirements: * University Degree * 1-2 years experience of working on a global help/service desk Level 1 (low level support) and higher support OR * 1+ years' experience technical support level 1 and higher (troubleshooting/problem solving skill) Position requires skills in the following areas as appropriate: * Experience in using helpdesk ticketing system * Preferable candidates should be English language expert (Speak, Read and Write) * Office 365 and SharePoint experience * Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner * Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications * Great knowledge of IT processes and willingness to constantly update knowledge * Individual contributor, able to work independently * Inbuilt ability to multi-task, working on more than one issue simultaneously Role: IT Support Engineer Department: IT & Information Security Employment Type: Contract Role Category: IT Support Education UG: B.Sc in Computers, B.Tech/B.E. in Computers, BCA in Computers

Responsibilities: Provide on-site and remote support for desktops, laptops, mobile devices, printers, and peripherals. Troubleshoot and resolve Level 1 & Level 2 issues (Windows, macOS, Microsoft 365, VPN, collaboration tools). Support user management (Active Directory/Azure AD), onboarding/offboarding, and IT asset management. Ensure endpoint security, compliance, and patching via MDM/Intune. Collaborate with global IT teams for escalations, audits, and project rollouts. Maintain accurate documentation of issues, resolutions, and asset tracking. Skills & Qualifications: Proficient in Windows 10/11, macOS, iOS/Android. Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). Experience with ITSM tools (Freshworks preferred). Hands-on with Active Directory, Azure AD, VPN, MFA. Excellent communication, problem-solving, and customer-service orientation. Bachelors degree in Computer Science/IT or equivalent. 2-3 years of IT End User Support experience (global/consulting industry preferred). ITIL Foundation certification is a plus.

Role & responsibilities Own the implementation, configuration, support, and optimization of POS systems across the retail network. Lead NSO IT setup including POS terminals, billing systems, network, surveillance, display devices, and integration readiness. Coordinate with cross-functional teams (Store Ops, Projects, Procurement, Merchandising) and external vendors to ensure smooth technology rollout during store launches. Drive and monitor integrations between POS, SAP B1, WMS, ARS , and other retail systems ensuring real-time sync and data integrity. Track and manage project plans, issue logs, change requests, and escalations for all retail IT initiatives. Prepare documentation, training modules, and performance dashboards to drive adoption and process compliance Provide day-to-day technical support to stores, DCs, and HO for POS systems, printers, scanners, barcode devices, CCTV, and digital signage. Coordinate and execute New Store Opening (NSO) IT setup , including wiring, network configuration, system imaging, and device provisioning. Install, configure, and troubleshoot POS terminals, LAN/WAN setups, biometric systems , and basic SAP B1 integration checkpoints. Liaise with vendors for hardware replacements, preventive maintenance, and AMC follow-ups. Monitor uptime, resolve store escalations, and close tickets within defined SLAs using centralized ticketing systems. Maintain IT asset documentation, configuration logs, and user training for local teams. Perform on-site visits in case of critical incidents or store IT handovers during launch. Preferred candidate profile Bachelors in IT, Computer Science, or related field; MBA is a plus. 8–12 years of experience in IT within retail , with core focus on POS systems, store rollout support, and infrastructure planning. Proven expertise in POS software/hardware management , multi-location IT coordination, and vendor handling. Past involvement in NSO projects including pre-opening planning, deployment, and post-go-live support.

We are seeking a motivated and enthusiastic fresher keen to kick start their carrier in Technical Support Engineer. As a fresher, you will assist customers in troubleshooting and resolving technical issues related to our products and services. Your primary responsibilities will include providing timely and effective support via phone, email, or chat, diagnosing technical problems, and guiding users through step-by-step solutions. You will collaborate with the engineering team to escalate unresolved issues and contribute to knowledge base articles. Candidates should possess a strong understanding of computer systems, networking, and software applications. Excellent communication skills and a passion for technology are essential for success in this role. Qualifications: Any Bachelors degree with excellent communication Basic knowledge of operating systems and networking concepts Ability to work in a fast-paced environment Problem-solving mind-set and a customer-first attitude

Job Summary: We are seeking a proactive and detail-oriented System Administrator with a strong focus on end-user support. The ideal candidate will have proven experience troubleshooting Windows 10/11, supporting Microsoft Office applications, and handling basic network support issues. This role will be responsible for ensuring smooth daily operations of IT systems across laptops, desktops, and peripheral devices. Key Responsibilities: Provide day-to-day technical support for laptops, desktops, printers, and other hardware. Troubleshoot and resolve issues related to Windows 10/11 OS and Microsoft Office 365 applications. Perform system updates, software installations, and patch management. Set up and configure new hardware and software for users. Support remote users with VPN, remote desktop tools, and connectivity issues. Handle basic network tasks such as IP configuration, printer sharing, and Wi-Fi troubleshooting. Maintain asset inventory and documentation for IT equipment. Ensure data security and compliance with IT policies. Collaborate with other IT team members to resolve complex incidents and improve system reliability. Requirements: Proven experience as a system administrator or IT support technician. Strong knowledge of Windows 10/11, Microsoft Office 365 Suite. Familiarity with Active Directory, Group Policy, and user account management. Basic understanding of networking (TCP/IP, DNS, DHCP, VPN). Ability to diagnose and resolve hardware/software issues quickly and effectively. Excellent communication and customer service skills. [Optional] Certifications like CompTIA A+, Microsoft MCP, or similar are a plus.

Key Responsibilities: Provide technical support for Tally software to clients via phone, email, remote login, or onsite visits. Handle installation, configuration, and upgrades of Tally software. Assist clients with GST, TDS, Payroll, Inventory, and Accounting features in Tally. Troubleshoot and resolve issues related to data migration, backup, errors, and customization. Train and guide clients on Tally usage, reports, and best practices. Maintain proper documentation of client issues, resolutions, and follow-ups. Escalate complex issues to senior team members or software partners if required. Ensure customer satisfaction and timely support delivery. Minimum Requirements: Strong knowledge of Tally Prime / Tally ERP 9. Understanding of Accounting principles, GST, TDS, Payroll, and Inventory management. Hands-on experience in installation, troubleshooting, and data management in Tally. Good communication skills in English / Hindi / local language. Ability to handle multiple client queries and work independently. Any degree/diploma in Commerce, Accounting, or IT is preferred. Certification in Tally will be an added advantage.

Job Description Job Designation : System Admin Years of Exp : 1-3 yrs Qualification : BE/BTech/ME/MTECH/MS Location : Bangalore ( Peenya) Job Description : We are looking for a proactive and skilled IT Administrator who will be responsible for providing comprehensive systems and network support. The ideal candidate will manage installation, configuration, maintenance, and troubleshooting of both hardware and software systems across desktop and server platforms. The role also includes ensuring system performance, implementing security practices, and supporting networking infrastructure. Requirements Minimum 1 year of operational experience in a Windows environment. Experience in: Windows/Linux OS administration and troubleshooting Installation and configuration of applications on Windows and Linux Hardware and software troubleshooting (PCs, laptops, printers, servers) Desktop support and user issue resolution Working knowledge of: Desktop, Laptop, and Server Hardware Management Basic Active Directory Server Administration Web Servers (Apache, IIS) and MySQL Server Administration Central Antivirus Server Management Basic Network and Application Monitoring Tools (e.g., SolarWinds, Nagios) VLAN configuration on managed switches Router, Firewall, and Switch Configurations Familiarity with Windows Server 2008/2012 Ability to: Monitor and resolve issues related to operating systems, applications, and hardware Document standards, system configurations, and policies Work independently and take ownership of tasks Mentor or guide junior team members as needed Collaborate across teams and assist when required Strong team player with effective communication and documentation skills Willingness to work in rotational shifts including weekdays and weekends Mandatory Skills Certification in at least one of the following: RHCE / MCP / MCPIT / CCNA / Microsoft Azure Technical proficiency in: Windows Server 2008/2012 Administration Linux Administration DNS, DHCP, IIS, and FTP Good verbal and written communication skills

Job Description IT Executive ( Off Role) Job Summary We are seeking a proactive and technically skilled IT Executive with 6 months to 2 years of hands-on experience in IT infrastructure, user support, and system administration. The ideal candidate will support daily IT operations, troubleshoot hardware/software issues, and contribute to automation and security initiatives. Key Responsibilities Provide first and second-level support for desktops, laptops, printers, and mobile devices. Monitor and maintain LAN/WAN, Wi-Fi, and VPN connectivity. Install, configure, and update operating systems and software applications. Coordinate with vendors for hardware/software procurement and AMC support. Assist in implementing IT policies, data backup, and cybersecurity protocols. Maintain IT asset inventory and documentation. Participate in IT projects including automation, system upgrades, and migrations. Required Skills Strong knowledge of Windows OS, MS Office, and basic networking. Familiarity with ticketing systems and remote support tools. Experience with antivirus, firewalls, and endpoint security. Good understanding of ITIL practices and service desk operations. Excellent troubleshooting and communication skills. Qualifications Bachelor's degree in computer science, IT, or related field. Certifications like CompTIA A+, Microsoft MCSA, or CCNA are a plus.

1.Participate in on-call 24x7 support as needed 2.IT administration that includes performing troubleshooting on local area network and wireless networks 3.Monitor and update all incidents and requests. Required Candidate profile 1.Provide technical support via telephone and remote control desktop tools 2.Diagnose and resolve technical software issues remotely [Hardware, where applicable]

Warm Greetings from SP Staffing!! Role: Desktop Support Engineer Experience Required :1 to 3 yrs Work Location :Mumbai Andheri East Required Skills, Proficiency in Windows 11 OS administration and user-level troubleshooting End User Support, Active Directory, DNS, Troubleshooting hardware and software Strong understanding of print management systems, including network printers and print servers Hands-on experience with Access Point setup and diagnostics (e.g., basic RF coverage, SSID access, authentication) Familiarity with ITSM tools (e.g., ServiceNow, Jira) for ticket lifecycle management Excellent problem-solving, communication, and interpersonal skills Ability to work independently and mentor junior engineers when required Interested candidates can send resumes to nandhini.spstaffing@gmail.com

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days. Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Soumya Soudi 9353629875 soumya.s@dynpro.in HR Recruiter DynPro India Pvt. Ltd.,

Onsite (O&G Client Site) presence at Bina, MP is mandatory. Role & responsibilities We are looking for a proactive IT Support Executive with hands-on experience in IT support The ideal candidate will provide technical assistance for digital platforms, ensuring smooth operations and user satisfaction at the project site. Key Responsibilities Deliver technical support and resolve user queries related to digital platforms. Troubleshoot software, connectivity, and mobile device issues. Assist with data synchronisation, especially for offline modules. Support incident reporting workflows, dashboard usage, and mobile app functionality. Liaise with central MSI teams for updates, bug fixes, and escalations. Maintain logs of user queries, resolutions, and system performance. Ensure adherence to BPCLs safety and IT protocols. Qualifications & Skills Minimum 5+ years of experience in IT support or helpdesk roles. Experience in Desktop Support, IT Helpdesk, Microsoft installer is required. Familiarity with support workflows and ticketing tools. Experience with web and mobile applications in industrial settings. Strong troubleshooting skills and ability to provide application fixes. Basic understanding of network connectivity, cloud-hosted systems, and REST APIs. Experience with video analytics or camera systems is a plus. Excellent communication skills in English and Hindi . Strong interpersonal skills and ability to work independently. Onsite presence at Bina, MP is mandatory. If interested share your updated resume to Arun.g@ltimindtree.com Also share the below details for processing your profile. Total Experience: Relevant Experience: Current Location: Preferred Location: Curren Company: Notice Period: Current CTC: Expected CTC: Date of Birth: Willing to relocate to Bina: Yes Share your update resume to Arun.g@ltimindtree.com

Join with us IT Infrastructure L1 Support | Mumbai(On-site) Are you passionate about IT support and love solving technical challenges? Heres your chance to work with one of Indias fastest-growing financial services firms! Position: IT Infrastructure L1 Support Location: Mumbai , Bangalore, India Experience: 2 3 years Notice period : Immediate - short joiners (Serving np) * Note : Profiles that are matches with above criteria will be contacted for further process. What You’ll Do Be the first point of contact for IT-related queries via phone, email, and ticketing systems. Troubleshoot issues like: Password resets Printer & email setup Software installations Desktop/laptop support Basic networking Escalate complex cases to L2/L3 teams with clear documentation. Maintain the ticketing system and update the knowledge base. Support users with basic IT training and guidance. Assist in hardware/software maintenance and system monitoring. What You’ll Bring A diploma or degree in IT (preferred). Basic understanding of Windows, macOS, or Linux. Familiarity with MS Office, ticketing tools (e.g., ServiceNow, Jira). Strong troubleshooting and communication skills. A customer-first mindset and the ability to stay calm under pressure. What You’ll Gain Exposure to enterprise-grade IT infrastructure in a regulated financial ecosystem. Mentorship from senior technology leaders. A supportive team that values learning, innovation, and ownership. Reporting To: Associate Director – Technology Ready to launch your IT career with impact? Click Apply Now using the link.

Maintain IT infrastructure, troubleshoot systems, and ensure security. Manage licenses, procurement, and support. Provide training, handle data validation, email, reports, and vendor coordination, ensuring compliance and accurate internal systems. Required Candidate profile Proficient in MS Office (Excel). Attention to detail and accuracy in data management. Effective time management skills. Bachelor’s degree in IT, Computer Science, or a related field. Strong leadership

WHAT THE ROLE OFFERS: Interfaces directly with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution) Validates technical information, sets fair expectations and disseminates information as needed Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly) Demonstrates good judgement to actively assess situations, engage senior resources/management (as and when needed) to resolve complex/escalated Customer issues Ability to work under pressure, multitasking and prioritizing, with a great sense of urgency, collaborating with relevant stakeholders, handling major incidents and/or high severity situations Systematically gathers relevant information and analyzes a broad range of factors while investigating and resolving issues Support business needs via taking-up On-Call responsibilities during weekends and/or public holidays (as and when need arises) Create knowledge base (where nonexistent) and refine existing knowledge base content to keep it up to date/relevant; may perform senior or expert level tasks for assigned products and skills; prepares white papers for other TSSs and/or customers regarding technical solutions As a 24 x 7 x 365 organization, MUST BE willing to work in shifts. What it takes: Possesses extensive knowledge in Documentum D2 Thrive & excel in a high-pressure, time sensitive enterprise environment Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills) Excellent Analytical & Technical Troubleshooting skills Fair understanding of OpenText product portfolio and their value proposition to the customer. Good knowledge on both Windows and Linux Operating system environments Excellent understanding on RDBMS (Oracle, SQLServer and Postgres) Basic understanding of Core java program Knowledge on Documentum clients like webtop, DA are added advantage. Bachelors (BE) / Masters Degree (MCA) with 5+ years of experience.

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

We are looking for an experienced IT Support Engineer who will be responsible for managing and maintaining our clients IT infrastructure, including Office 365 applications, Azure, cloud services, desktop systems, and servers. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for providing exceptional customer service. Responsibilities : The handling of the tickets assigned to you by your team lead. Initial problem diagnosis of the case as well as next steps Identify and discuss root cause of user technical issues. Correctly follow the processes and procedures set out for your team. Work together efficiently with onsite technicians to correctly diagnose and troubleshoot issues. Respond to assigned tickets/tasks in accordance with Service Level Agreement guidelines. Update technical support documentation when required. Configure and troubleshoot Office 365 applications, including Exchange Online, SharePoint Online, and Teams Provide desktop support to end-users, including software installation, troubleshooting hardware issues, and resolving technical problems. Administer Windows Server infrastructure, including Active Directory, Group Policy, and DNS Monitor system performance and security and implement appropriate measures to ensure the integrity and availability of IT systems. Collaborate with other IT teams to implement and support IT projects and initiatives. Document IT processes, procedures, and configurations. Requirements : Minimum of 4 -9 years of experience in IT support roles, with expertise in Office 365, Azure, desktop support, and server administration Basic knowledge of On-Premises and/or Azure cloud services, including Active Directory, Hyper-V Virtual Machines, and Storage Proficiency in configuring and troubleshooting Office 365 applications, such as Exchange Online, SharePoint Online, and Teams Experience with desktop support, including Windows and macOS operating systems, hardware troubleshooting, and software installation. Familiarity with Windows Server administration, including Active Directory, Group Policy, and DNS Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate) preferred but not required. Working knowledge of a range of diagnostic utilities and processes Working knowledge of help desk/incident management systems Exceptional phone etiquette Exceptional English written and oral communication skills. Knowledge of customer service principles and practices Effective listening skills Exceptional customer service orientation Must be able to identify and understand issues, problems, and opportunities. Experience working in a collaborative team environment.

Responsibilities: Configuration of desktops & laptops to the new joiners. Configuration of desktops for Work at home employees. Maintain inventory of Hardware assets. Address user tickets regarding hardware, software, and networking. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting. Test alternative pathways until you resolve an issue. Record technical issues and solutions in logs. Direct unresolved issues to the next level of support personnel. Skills required: Excellent knowledge of desktop and laptop & printer hardware. Excellent knowledge of desktop/laptop internal components. Hands-on hardware troubleshooting experience. Hands-on troubleshooting experience on MS Tools Outlook configuration, excel, ppt etc. Extensive equipment support experience. Working technical knowledge of current protocols, operating systems, and standards. Ability to operate tools, components, and peripheral accessories. Personal Attributes: Strong customer service orientation. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Good written, oral, and interpersonal communication skills. Ability to conduct research into PC and software issues and products as required. Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed. Keen attention to detail. Team-oriented and skilled in working within a collaborative environment. Willing to work in shifts & on weekends. Educational qualifications B.E in Computer science, E & C, Information Science Diploma in Computer science, E & C, Information Science BCA Preferred Location Also, employee willing to work in rotational shift and Nightshift

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Hyderabad office.- work from office is mandatory for all working days- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education