3855 Desktop Support Jobs - Page 32

Deluxe Media Inc. is looking for Deluxe ONE Technician Tier I to join our dynamic team and embark on a rewarding career journey Operate and maintain deluxe one equipment. Monitor system performance and troubleshoot issues. Perform routine maintenance and inspections. Document and report technical problems. Collaborate with technical teams for solutions. Follow safety protocols and standards.

Microland Limited is looking for Analyst - Tech Support to join our dynamic team and embark on a rewarding career journey Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities: Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives Develop and maintain models to support forecasting, budgeting, and other planning processes Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics Automate reporting processes to improve efficiency and accuracy Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges Provide insights on market trends, competitor analysis, and industry benchmarks Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations Evaluate the impact of proposed strategies on business outcomes Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis Collaborate with teams to implement changes and measure the impact

Develop and support Configuration, Commerce, integrations, reports, workflow, BML and custom development, Working knowledge of complex hierarchy and Pricing models. Expertise in -BOM ,System Configuration, ABO and integrations, design automated test script. -Good knowledge of REST APIs, CSS, JavaScript and XSL -Adapt at mapping industry trends, Experience in Working on cross-functional teams, identifying business requirements and support Sales/marketing efforts -Highly motivated self-starter with excellent communication, presentation and problem-solving skills and commitment to learning new technologies -Contribute to the practice building ,train new/existing resources and helped the company to build Big Machines competency practice. Education- Bachelor degree in Computer Science, Information technology or a related field Mandatory Key Skills XSL,CSS,System Configuration,Oracle CPQ Application,JavaScript,REST APIs,Oracle*

We are seeking an experienced D365 Retail System Administrator to join our team in Bengaluru In this role, you will be responsible for managing and maintaining the Dynamics 365 Retail system, ensuring optimal system performance, and providing technical support for retail solutions You will be working closely with various business units and IT teams to ensure that the system aligns with business needs and operates efficiently Notice Period: Immediate to 15 days Key Responsibilities: Administer and manage the D365 Retail system, ensuring uptime, performance, and reliability Troubleshoot and resolve any issues related to D365 Retail and associated modules (POS, HQ, Back office, etc) Perform system configuration and maintenance tasks to support daily retail operations Support the implementation of D365 Retail features, updates, and patches Collaborate with business stakeholders to understand retail processes and requirements Provide technical support and user training for D365 Retail users Manage system integrations with other applications and services Ensure system security, backup, and disaster recovery plans are in place and functional Monitor system performance, perform audits, and ensure compliance with internal standards and industry best practices Required Skills and Qualifications: 5 to 8 years of experience as a D365 Retail System Administrator or similar role Strong expertise in managing and administering D365 Retail solutions Experience with Dynamics 365 POS, HQ, and Back office configurations Understanding of retail operations and processes and how they integrate with D365 Retail Strong troubleshooting and problem-solving skills related to D365 Retail Knowledge of SQL, Power BI, and other reporting tools Familiarity with Microsoft Azure and cloud-based retail solutions Strong communication skills, with the ability to work cross-functionally with various teams Ability to manage multiple priorities in a fast-paced retail environment.

About The Role Primary Skills: System Design and ArchitectureDesign and implement robust IT/OT architectures that integrate seamlessly with our manufacturing processes. This includes defining the structure, components, modules, interfaces, and data for systems to meet specified requirements. Secondary Skills: SecurityImplement robust security measures to protect both IT and OT systems from cyber threats and ensure compliance with industry standards and regulations.

About The Role This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. About The Role - Grade Specific Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)

About The Role This role involves the development and application of engineering practice and knowledge in the following technologiesElectronic logic programs (FPGA, ASICs); Design layout and verification of integrated circuits (ICs),printed circuit boards(PCBs), and electronic systems; and developing and designing methods of using electrical power and electronic equipment; About The Role - Grade Specific Focus on Electrical, Electronics Semiconductor. Entry level graduate with limited commercial and technical work experience. Build skills and expertise in a chosen Engineering Discipline. Works to instructions and directions and delivers reliable results. Keen to understand clients business needs. Solves routine problems. Organises own time with a short time horizon. Skills (competencies)

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide clarity and support, while also utilizing your in-depth product knowledge to design effective resolutions for any issues that arise. Your commitment to quality and client satisfaction will be at the forefront of your daily activities, ensuring that every interaction contributes positively to the overall user experience.You will also be responsible for developing, maintaining, and enhancing the knowledge management framework to support the Service Desk team.The role also focuses on ensuring that accurate, relevant, and up-to-date knowledge articles are easily accessible to improve first contact resolution, reduce handling time, and enhance overall customer satisfaction. Roles & Responsibilities:-Develop and implement a knowledge management strategy aligned with ITIL best practices and business objectives.-Create, review, and maintain knowledge base (KB) articles, SOPs, troubleshooting guides, FAQs, and user documentation.-Work closely with service desk agents, support teams, and subject matter experts (SMEs) from other capabilities to capture, document, and validate knowledge.-Ensure knowledge content is accurate, clear, current, and searchable, following editorial and style guidelines.-Conduct regular audits of the knowledge base and retire outdated or duplicate content.-Promote a culture of knowledge sharing and continuous improvement across service and support teams.-Train service desk agents and support staff on how to effectively use and contribute to the knowledge base.-Measure and report knowledge usage, effectiveness, and impact on key metrics like resolution rate and customer satisfaction.-Support the implementation and optimization of Knowledge-Centered Service (KCS) methodologies if applicable.-Collaborate with ITSM teams to align knowledge content with incident, problem, and change management processes.-Analyze the incidents and Requests resolved by other resolver groups and drive Shift left activities-Root cause analysis for P1 and P2 or any problem ticket relevant to ServiceDesk-Should provide floor support to the agents to solve the incidents or fulfill the requests efficiently.-Should be flexible to play cross functional role as per the bandwidth. Role as a KM and SME and support team in daily reporting Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of incident management and problem resolution processes.- Familiarity with ticketing systems and customer relationship management tools.- Ability to communicate technical information effectively to non-technical users. Support Type & Working Hours:Primary Mode of Support:Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements:24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing:Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule:Five-day work week, with weekly offs determined by the shift roster. Additional Information:- The candidate should have minimum 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor team performance metrics and implement strategies for continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of incident management processes and best practices.- Experience with ticketing systems and customer relationship management tools.- Ability to analyze and resolve technical issues efficiently.- Excellent verbal and written communication skills to interact with clients and team members. Support Type & Working Hours:Primary Mode of Support:Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements:24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing:Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule:Five-day work week, with weekly offs determined by the shift roster. Additional Information:- The candidate should have minimum 5 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring client satisfaction and system reliability. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of incident management and ticketing systems.- Experience with customer relationship management tools.- Ability to analyze and troubleshoot technical issues effectively.- Familiarity with service level agreements and performance metrics. Additional Information:- The candidate should have minimum 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide clarity and support, while also utilizing your in-depth product knowledge to design effective resolutions for any issues that arise. Your commitment to quality and client satisfaction will be at the forefront of your daily activities, ensuring that both the client and the system are well-supported and functioning optimally. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills.- Monitor team performance and provide constructive feedback to ensure continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of incident management processes and best practices.- Experience with ticketing systems and customer relationship management tools.- Ability to analyze and resolve technical issues efficiently.- Excellent verbal and written communication skills to interact with clients and team members. Support Type & Working Hours:Primary Mode of Support:Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements:24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing:Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule:Five-day work week, with weekly offs determined by the shift roster. Additional Information:- The candidate should have minimum 7.5 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and guidance to your team members while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and implement necessary enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization techniques.- Familiarity with application lifecycle management and deployment processes.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring client satisfaction and system reliability. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of incident management and ticketing systems.- Experience with customer relationship management tools.- Ability to analyze and troubleshoot technical issues effectively.- Familiarity with service level agreements and performance metrics. Support Type & Working Hours:Primary Mode of Support:Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements:24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing:Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule:Five-day work week, with weekly offs determined by the shift roster. Additional Information:- The candidate should have minimum 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your extensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure adherence to service standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of incident management and problem resolution processes.- Familiarity with ticketing systems and customer relationship management tools.- Ability to analyze and interpret client feedback to improve service delivery. Support Type & Working Hours:Primary Mode of Support:Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements:24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing:Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule:Five-day work week, with weekly offs determined by the shift roster. Additional Information:- The candidate should have minimum 5 years of experience in Service Desk Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring client satisfaction and system reliability. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for service desk management.- Provide training and support to junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of incident management processes.- Familiarity with ticketing systems and customer relationship management tools.- Ability to analyze and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of incident management and ticketing systems.- Experience in troubleshooting and resolving technical issues efficiently.- Ability to communicate technical information clearly to non-technical users.- Familiarity with customer service best practices and client relationship management. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Python (Programming Language) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Strong problem-solving skills to address complex technical issues.- Experience with incident management and service desk tools.- Ability to work collaboratively in a team-oriented environment.- Familiarity with change management processes and best practices. Additional Information:- The candidate should have minimum 5 years of experience in Python (Programming Language).- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your extensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of incident management processes and best practices.- Experience with ticketing systems and service desk software.- Ability to analyze and troubleshoot technical issues effectively.- Excellent verbal and written communication skills to interact with clients and team members. Support Type & Working Hours:Primary Mode of Support:Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements:24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing:Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule:Five-day work week, with weekly offs determined by the shift roster. Additional Information:- The candidate should have minimum 7.5 years of experience in Service Desk Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions, and ensuring that applications function seamlessly within the existing infrastructure. You will engage in problem-solving activities, contribute to key decisions, and manage the development process to deliver high-quality applications that align with business objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and backup strategies.- Familiarity with application lifecycle management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are functioning optimally and meeting the needs of the organization. Your role will require you to stay updated on industry trends and best practices to enhance application performance and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization.- Familiarity with cloud technologies and their integration with SAP.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Basis Administration.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

We are looking for a ExpirenceTechnical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. Weekly 5 days working Responsibilities Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients Requirements and skills Proven work experience as a Technical Support EngineerIT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technology, Computer Science or relevant field Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus Mandatory Key Skills Chat Support,Voice Support,Email support,Linux,troubleshooting,Mac OS,Technical Support.

We are seeking a motivated and enthusiastic fresher keen to kick start their carrier in Technical Support Engineer. As a fresher, you will assist customers in troubleshooting and resolving technical issues related to our products and services. Your primary responsibilities will include providing timely and effective support via phone, email, or chat, diagnosing technical problems, and guiding users through step-by-step solutions. You will collaborate with the engineering team to escalate unresolved issues and contribute to knowledge base articles. Candidates should possess a strong understanding of computer systems, networking, and software applications. Excellent communication skills and a passion for technology are essential for success in this role. Qualifications : Any Bachelors degree with excellent communication Basic knowledge of operating systems and networking concepts Ability to work in a fast-paced environment Problem-solving mind-set and a customer-first attitude Mandatory Key Skills voice process,troubleshooting,networking,Technical Support Engineer,Technical Support.

Project Role : IT Customer Service Representative Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Service OperationsMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management. You will engage in investigations and work towards restoring services efficiently, ensuring a seamless experience for users and stakeholders alike. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team efficiency.- Collaborate with cross-functional teams to ensure timely resolution of incidents and issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of IT service management frameworks.- Ability to communicate effectively with diverse teams and stakeholders. Additional Information:- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that any issues are accurately defined and resolved through your comprehensive understanding of the products and services offered. Your commitment to quality will be evident as you work diligently to maintain the high standards expected in our operations. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Document and track client interactions and resolutions to enhance service quality.- Collaborate with team members to share insights and improve processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with remote desktop support tools.- Familiarity with system configuration and management.- Understanding of network connectivity and troubleshooting.- Ability to communicate technical information clearly to non-technical users. Additional Information:- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are functioning optimally and meeting the needs of the organization. Your role will require effective communication and coordination with stakeholders to align project goals and deliverables, ensuring a smooth workflow throughout the application lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure adherence to timelines and quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and backup strategies.- Familiarity with SAP landscape management and transport management.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education