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Desktop Support Engineer

Desktop Support Engineer

Innovative Techhub

1 - 3 years

1 - 2 Lacs

Ahmedabad Vadodara Mumbai (All Areas)

Posted:2 weeks ago| Platform:

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Skills Required

Hardware Networking Desktop Support Active Directory Outlook Configuration OS Installation Router Troubleshooting Switching

Work Mode

Work from Office

Job Type

Full Time

Job Description

We're Hiring! Role: Desktop Support Eng Company: Innovative Techhub Pvt. Ltd Location :- Ahmedabad , Vadodara , Mumbai Skills Required: Attend all the tickets forwarded by Service Desk and Incident management team. Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA. Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners. Supporting end users for their hardware, operating system and application related issue. Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution. Ensure adherence to operational & technical escalation process (escalation matrix) Provide accurate information in the shift handovers and on email to the respective Managers. Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's. Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases. Asset Inventory management - need to capture accurate inventory and share with respective Asset team. If you're looking to gain hands-on experience and grow in the field of desktop support eng , we love to hear from you! To Apply: Send your updated CV to: sakshi.paradkar@ithpl.com Or reach out via WhatsApp: +91 92260 54939 Feel free to share with someone who might be interested!

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Innovative Techhub

www.innovativetechhub.com

Technology, Consulting, Startup Incubation

San Francisco

50-100 Employees

6 Jobs

Key People

Alice Johnson

CEO
Bob Smith

CTO
Carol Davis

COO

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