Desktop Support Engineer

Job Description

We're Hiring! Role: Desktop Support Eng Company: Innovative Techhub Pvt. Ltd Location: Mumbai Skills Required: Attend all the tickets forwarded by Service Desk and Incident management team. Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA. Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners. Supporting end users for their hardware, operating system and application related issue. Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution. Ensure adherence to operational & technical escalation process (escalation matrix) Provide accurate information in the shift handovers and on email to the respective Managers. Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's. Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases. Asset Inventory management - need to capture accurate inventory and share with respective Asset team. Ideal Candidate: 1:-0.6 month to 3 years of experience 2:- candidates should be ready work in rotational shift If youre looking to gain hands-on experience and grow in the field of desktop support eng , wed love to hear from you! To Apply: Send your updated CV to: sakshi.paradkar@ithpl.com Or reach out via WhatsApp: +91 92260 54939 Feel free to share with someone who might be interested!